I told PSA off.......sort of.

[cobblove]

the 45 day was 60s-70s stuff.
The 15s are
1 (tall boy issues)
1 ( 1950s stuff)

[Moonlight Graham]

Well, I did what I said I wouldn't do, I called PSA Customer Service. After all, this was day 18 on a 5 day submission. I spoke with Laura and she was very friendly. She told me how backed up they were and the fact that i sent my Cobb card in for a review meant it was going to take even longer due to the fact that the senior graders needed to examine it longer. She asked me if she could call me back after she went and checked on the order. She said it would be about 20 minutes. Well 2 hours later she did call back and said they would try and have the order ready tomorrow (9-11). She also said I would receive a free grading voucher and I even talked her in to throwing in one of those new PSA/DNA briefcase looking things. Laura was nice and said that she was sorry for the long delay and said I had waited long enough for my order and that any excuse she would have given me wouldn't have been good enough. Oh well, we'll see what happens tomorrow.

[turtleguy64]

It's the total inconsistency coming out of PSA lately.I submitted a 1963 last card in set Johnny Temple last month.Got it back as an 8 which was correct but also got a qualifier of stain (on front).I broke out card carefully,removed stain with silk stocking .Resubmitted that card minus the stain and the results came back yesterday :no stain but now downgraded to a 6.5!!!Are you kiddin' me ?No,I did not damage the corners in breaking the case.It's just mindboggling.Was my grader in a rush?And just how do you get a 10 on any card from PSA these days?I also submitted 4 1974 bb vending cards and they were absolutely perfect.Same grader gave each a 9.

[Moonlight Graham]

I was told it would be ready today and it would ship today........I guess not

[rdwyer]

I've been waiting 5 weeks for a 20 day turnaround. Still, nothing. Customer service sucks.

[cobblove]

They seem to be rushing the 45 day specials out.
and slow on the Lesser day subs

[WhenItWasAHobby]

"Bad PSA customer service" in my opinion has been a worn-out cliche or even a self-evident hobby truism for at least the past 13 years.

But I think the biggest problem is that people should do more then just vent on a message board. If every submitter who wasn't satisfied with their service complained to the BBB and their rating dropped to a D or an F then maybe they'd do something. It's my belief that all disgruntled customers have a duty to fill out the following:

http://www.la.bbb.org/ComplaintDetai...anyID=13083567