What Would You Do?

[Zach Wheat]

Originally Posted by Buythatcard

I purchase cards from many of the Auction Houses. For the most part, most transactions go well. Recently, I bid on a small lot of 1951 Topps Blue Backs. I know these cards are just commons and they don't demand much in terms of cost but I was upset how this Auction house handled the transaction.

First of all they showed only a scan of the front of the cards in this lot. That should have stopped me right there. But I trusted their description of the card. It was simple: Condition of card was Good.

When I received the lot of cards, this particular card that they described as Good had severe paper loss on the back. In my opinion I believe that the condition was Poor.

I wrote an email to this Auction House stating how I felt about their description of the card and that they should show the back of the cards when running an auction. I was not looking for a refund or exchange but just an acknowledgment that maybe they screwed up.

Well, I sent 3 emails and received ZERO responses. I have been a customer for several years and believe that their lack of response sucked. I mentioned in the last email to them that I would like to be removed from their mailing list.

I have not mentioned their name but will consider doing it.

Just wondering what others out there think? I've included the scan of the 1 card I complained about.

I am not sure what is more of a concern: 1) the lack of response, or 2) not stating such significant back damage in the original auction description. Sorry Howard, but I would like to hear "publicly" what auction house it was. I probably should check my calendar...

[cyseymour]

Just let it go. It doesn't seem like a valuable card, anyways, and was part of a larger lot. You have to choose your battles - the best thing you can do is just forget it.

[scooter729]

It would depend to me on how large the lot was. If there were 50 cards in the lot and this was the only one in this condition, then I wouldn't be bothered. Each card is only 2% of the lot, so I'd figure there will be some at each end of the scale.

But if it was a 5 card lot, with each card being 20% of the whole lot, then I'd be upset and would want to know about the damage prior to purchase.

That would be my deciding factor on course of action.

The lack of response is inexcusable from a customer relations standpoint either way though....