Hope for Charities Auction Update Buyer Beware

[HRBAKER]

Why is it not a purchase of goods or services?

If you link your PP acct to a credit card for payment they will regard it as non-delivery of goods.

[sb1]

Don't know, I entered the transaction number in the field to open a dispute and that is the automated response I get. Wondering how painful it would be to try and call Paypal and circumnavigate their system.

I am linked to a C/C but used paypal funds to pay. I imagine I selected money owed on the payment OR because it may be construed as a donation to their charity?

Now it also appears I am outside the 45 day window to file a report. That may be why I am receiving the notice. Although I got the same error message last week when I was within the time frame.

Either way I paid and received nothing, and cannot get a reply from them. It was only a $130 item. Guess that's what their reputation is worth.

[sb1]

Well, after a couple of minutes on Paypal's automated line, I got myself to a live person who explained that I had selected "money owed" which seemed reasonable to me to use as a choice because I owed them money! But was not the proper selection. Also she noted the 45 day window, but very nicely guided me thru the process and opened the dispute.

It was much easier to get a real person on the phone and state my case then I imagined.

[Jlighter]

I won an item from them a few months ago.

Paid by Paypal and got the item in about two weeks. No problems to speak of.

[sb1]

Paypal opened a case against them for non delivery of goods, 12 days later they never responded. Not to Paypal, not to my emails, not to my phone messages. I was refunded my money by Paypal.

[chaddurbin]

didn't want to say anything at that time as you were trying to get your money back...but if something is out of the 45-day paypal protection window, seller simply just has to respond to the case that he's not going to refund and paypal can't take that money away. buyer is basically sol and what paypal's suggestion was to go through a chargeback with the bank/credit card.

[Jlighter]

Thanks for the heads up. I won't be giving them business in the future.

[pokerplyr80]

Originally Posted by sb1

Paypal opened a case against them for non delivery of goods, 12 days later they never responded. Not to Paypal, not to my emails, not to my phone messages. I was refunded my money by Paypal.

I think you're very lucky this was the outcome. I was not aware we had any recourse when sending money via paypal f/f.

[Leon]

Originally Posted by pokerplyr80

I think you're very lucky this was the outcome. I was not aware we had any recourse when sending money via paypal f/f.

I want to make sure folks know I brought up a 2 yrs old thread on purpose. There seem to be some new happenings folks should be aware of. That is why I revived an old thread. Be careful out there.....