Opinion on a feedback to leave

[thecatspajamas]

I think you did the right thing by contacting the guy about the issue first, and then went above and beyond what most buyers would have done by sending a second thoughtful message. The "cost" to ship, and where that is accounted for in the selling price, is a debatable issue, but cramming $1500 of any product into a box such that portions of the contents are visible upon arrival without opening the box is inexcusable.

If it were me, I wouldn't have even brought up the cost of the shipping once it was reduced to $20. Whether you believe him or not, he does have a point about the insurance cost. The real issue to my mind is his packing, and it doesn't sound like he made any apologies for that.

It looks to me like you have 18 opportunities to explain to all of his buyers exactly what kind of care they can expect him to take in packing their purchases. That's one of the up sides of being abused on multiple purchases: you have more available characters to tell the whole story. I would never condone slamming a seller with multiple negatives without contacting them first, but if the guy's an unrepentent douche bag, he's got it coming. Just be honest and straightforward in your feedback comments and don't use abusive language, lest he should make a case to eBay for having your feedback removed.

[npa589]

Thanks for the opinions you guys. I think I may be lenient with regard to feedback, especially considering my only neutral/negative feedback were 2 Neutral feedback left by the same buyer. I sent 2 T206s to Canada in a padded envelope, with 2 thick cardboard pieces to hold the cards, and the toploader was taped just in case. I charged 3.30$ shipping, and it cost me 5$. That wasn't the issue though. The issue was that each card did not have it's own toploader. I put them each in their own sleeve, and then placed both in one toploader. I wasn't contacted beforehand about this crazy preference, nor after he received them.


Lance: I do understand about the insurance cost (when actually obtaining a policy), but my response to him regarding that was he was implying that this was a per item cost. If he has chosen an insurance policy that charges him those rates for each individual item , well, that might not be very smart, and it's about the worst insurance policy I've ever heard of.

To make sure I wasn't wrong on this, I just checked and subsequently discovered it was a blatant lie.

https://www.shipandinsure.com/rates_calculator.aspx

[glchen]

I would neg the seller and ding all DSRs.

[sbfinley]

I'm assuming that these were BIN's. If that was the case he should have factored his labor and private insurance into the cost of his merchandise and reflect that is his price, not his shipping. I would neutral feedback and ding every one of his stars while making a clear point in the text about his horrible packing.

[npa589]

If they were BINs, I definitely would agree with your point. They were all auctions, which provides even more incentive for him to realize he should adjust the shipping to accommodate the possible increase in $ I gave him by winning the auctions he listed.

[D. Bergin]

There are lots of shipping Insurance options out there now that don't reflect on the label that can factor into the shipping cost. It can cost $15+ bucks to Insure $1500. ShipInsure through Stamps.com or Ebay can sometimes cost more then the Post Office rate.

Sounds like he did a crappy job packing the box up though, and there's really no excuse for that. He should have paid the few extra bucks it might have cost to pack the cards more securely. If he was worried about the cost he could have sent you an invoice for $25 bucks to cover the extra cost, instead 20 bucks.

I have no idea how he could fit 18 graded cards into a small flat rate box. That's crazy. You're not supposed to break the seams on flat rate boxes and envelopes without getting bumped up to straight package Priority rates.

I'm also surprised he didn't use Signature Confirmation. That's asking for trouble with Paypal on a transaction of that amount, unless his private insurance doesn't require it for some reason.

[alanu]

I had the same thing happen to me and left positive feedback with the description something like, "fast shipping, but packaging a little flimsy"

The seller sent me a message calling me all kinds of names and it made me kind of wish I had left a negative.

[KCRfan1]

Negative Feedback. It's HIS choice not to use Paypal, so the creditcard fee is on him. Gas, " employees time " to process the order, ect is all a cost of doing business and should be understood by all reasonable business owners. There is NO excuse for poor shipping. It sounds to me like the seller was trying to slide the shipping fees by you and when you called him on it he adjusted the rate. But to ship and not have the packaging secure? Sellers know better than that. I would explain what happened and under no circumstances rant.