Opinion on a feedback to leave

[Jewish-collector]

Nate -

What you need to do is tell him you're discussing the situation with other buyers on a message board (send him the link to this thread) and see what he says/does. That might change his feelings. If he doesn't do anything after that, tell him you will give him a strong negative feedback and if he has a problem with that, you got 2 words for him.....

[t206blogcom]

Clear case for me - negative feedback. Overcharged for shipping and the cards were poorly packaged. You already had to hold his feet to the fire to get him to honor his combined shipping pledge. Now he's being a dick about it rather than manning up.

[tinkertoeverstochance]

2 words - negative feedback.

[npa589]

I completely agree Lance, and thank you for adding to the discussion.

Like I said, I try to avoid leaving negative feedback, and have only done so 1 or 2 times in 8 years.

I've now contacted him again to give him yet another chance to come up with a proper solution. I'm not going to threaten him with negative feedback because I never feel that necessary, only because I think it should be rather obvious what the choices are on my end if you contact a seller with a problem (or 3) including the fact that 18 PSA graded cards were packed into 1 SFRB.

In the last message I sent, I "confronted" him about his claim for the cost of insurance for the items, and what the actual rates are on the Ship and Insure site. What I feel is that he exaggerated the cost at best, and at worst, he lied about insuring them at all --- both of these possibilities being available for realization due to a weak and poorly thought out attempt at excusing the shipping cost that he seemed to adjust to make sure he made a little more money on the sales.

Thanks for all of your opinions! Hope your weekend has been restful. NBA playoffs!

Nate

[old-baseball]

Just happened to me today....

Last week a won a small schedule booklet in an auction for $9.99 (the opening bid). The postage in the auction listing is noted at $8.00 but says that it's USPS Priority Mail. My thinking is $5 and change for a small flat rate box plus about $2 insurance coverage - $8 total shipping is about right for insured priority mail. The envelope with booklet inside arrives today with $2.07 total postage on it (which includes the USPS tracking). I send a message to the seller asking why I didn't get what I paid for - asking why the auction listing states USPS Priority Mail and it was sent first class? What I get is a somewhat terse lecture about how $2.07 is just postage it doesn't include the delivery confirmation or his private insurance (which by the way he assures me is cheaper than what the post office charges) or his packing material. No mention or answer to my question of why it wasn't sent Priority Mail. I point out again that the auction listing says priority mail and it was sent first class. I also point out that the $2.07 does include the USPS tracking, his packing material were basically recycled material (which I'm all for) and that insurance from the post office would have been about $2 for a $50 item. His response was that I basically have no clue what I'm talking about and feel free to leave him feedback noting my complaint. That's exactly what he got - negative feedback. Be careful what you ask for - sometime you'll get it.

The worst part is that he's got really nice stuff. Old civil war letters, cabinets, football stuff, hockey stuff, etc... If he would have listed the item at $18 with free shipping I probably would have still bid on it. What I don't like is having something (in this case postage service) being misrepresented and then being told that I don't know what I'm talking about.

[npa589]

Exactly right Kevin. Many times, it's not about the amount of money involved or the mistake with what type of shipping carrier/service used, it's the response after.

I didn't care to pay the extra, yet it is so important to these sellers to keep the extra --- in each case a few bucks being more important than the "satisfaction" for the customer. In these examples, however, I'm reluctant to even use the word satisfaction, but instead that they'll take a few dollars over doing what is a common courtesy. These people are probably the same people that lie about overhead costs for "NFP" organizations - pocketing the extra.

I know many other sellers here do the same, but I don't even hesitate to send a refund to a buyer when the stupid USPS loses a package. I've had to do it 5 times in the last 2 years. I don't view that as something "special", but instead only as what should be expected of a seller and should be viewed as common courtesy. Clearly it's not that common anymore...
One more subtle USPS rant and example...I recently had USPS play baseball with a package that had an SGC graded T3 in it. I put the T3 between big cardboard pieces, and then wrapped it in bubble wrap. I then put it in a big padded envelope. The buyer contacted me kindly and said the cardboard was bent and sent a scan to show the top left portion of the SGC holder was cracked and missing a large piece. As much as I hate the USPS, and want to exact revenge, is it weird that I gleefully sent the guy a partial refund equaling the amount it took to re-holder ship it to SGC? He never asked for it, but it was implied and understood. Once I told him I was going to do that, he said for me to not worry about any shipping. I gladly sent him the reholdering fee plus a few $ for shipping. The best part is that I can think of many times where people on Net54 have done the same thing, setting great examples for us younger folk, without any threat of bad feedback -- and simply do it for integrity's sake.

With my long-winded tangential self, I'll wrap this post up and let you all know that I left negative feedback. Unfortunately, it will count as only one negative - so his % stays the same. This is probably why he didn't care about a solution, and stopped responding to messages that I was sending requesting that he clarify what I perceived to be blatant falsehoods. I'm now assuming that he did indeed lie about ever even insuring the """SFRB""" with 18 PSA Graded T206s jammed in them.....lol, sorry, just had to write that again. It's still dumbfounding to me!

[Wite3]

I often contact the seller first. If I get a nice response and an offer back (of anything really) to refund some shipping. I give positive and move on. If I get no response or a rude response, I tend to leave neutral or negative and kill their star rating.

My most annoying pet peeve is winning two auctions from the same seller days apart, pay shipping on both, and then they hold the items and ship them together, essentially charging me shipping twice on one package. Again, I would not complain if they shipped out the first card after the auction and then the second...I have no problem paying for two packages as that figured into my bid. But I just do not like the idea (feeling) of being taken advantage of...

Joshua