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  #1  
Old 05-15-2013, 12:12 PM
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calvindog calvindog is online now
Jeffrey Lichtman
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Had a wonderful conversation with Heritage customer service just now; despite receiving my wire 10 days ago, Heritage has not yet shipped out my package. However, all packages are shipped out in 7-10 business days. The nice Heritage rep also told me there is no such way to expedite shipping of orders.

Here's a tip to Chris Ivy: spend less time with lawyers trying to legally shill bid your customers and more time on customer service.
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Old 05-15-2013, 12:14 PM
Vintageclout Vintageclout is offline
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Originally Posted by calvindog View Post
Had a wonderful conversation with Heritage customer service just now; despite receiving my wire 10 days ago, Heritage has not yet shipped out my package. However, all packages are shipped out in 7-10 business days. The nice Heritage rep also told me there is no such way to expedite shipping of orders.

Here's a tip to Chris Ivy: spend less time with lawyers trying to legally shill bid your customers and more time on customer service.
Jeff,

I am sorry to hear that. I had much better success with my winning lots for their last two auctions. Hopefully, you'll get your package shortly.

Best Regards,
Joe
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  #3  
Old 05-15-2013, 12:28 PM
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Ja,mie B.
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Quote:
Originally Posted by calvindog View Post
Had a wonderful conversation with Heritage customer service just now; despite receiving my wire 10 days ago, Heritage has not yet shipped out my package. However, all packages are shipped out in 7-10 business days. The nice Heritage rep also told me there is no such way to expedite shipping of orders.
Jeff, just to note - you sent the wire 10 days ago, but it has not yet been ten business days, which is the shipping time they provide. So they are still within their terms.

As far as not shipping out immediately even if it is a wire payment, I would say that Heritage is a very large auction house and their systems might not allow that level of individualized service.
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  #4  
Old 05-15-2013, 12:39 PM
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Jay Wolt Jay Wolt is offline
qualitycards
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Originally Posted by calvindog View Post
Had a wonderful conversation with Heritage customer service just now; despite receiving my wire 10 days ago, Heritage has not yet shipped out my package. However, all packages are shipped out in 7-10 business days. The nice Heritage rep also told me there is no such way to expedite shipping of orders.
Its good to see someone doing well in this crappy economy.
So many orders they cannot ship them out within a proper time frame.
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  #5  
Old 05-15-2013, 12:51 PM
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Robert Williams
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Its good to see someone doing well in this crappy economy.
So many orders they cannot ship them out within a proper time frame.
They ARE busy.....they run auctions all the time it seems. In addition to the big ones, they have their weekly auction as well.
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