Ebay buyer to block

vintagechris · #1 08-24-2013, 08:25 AM

Sean and anyone else that sells, don't forget that a customer issue should be looked at as an opportunity to wow your customer. I think too many people forget this. Ebay will technically side with you on this but I have always felt it best to take care of the customer before myself.

It's a way of increasing your chance of repeat business from someone instead of killing it. Too many people these days think about each transaction as a one time affair and don't think about impressing the customer and getting repeat business over several years. Just my 2 cents.

Sean1125 · #2 08-24-2013, 08:55 AM

Quote:

Originally Posted by vintagechris

Sean and anyone else that sells, don't forget that a customer issue should be looked at as an opportunity to wow your customer. I think too many people forget this. Ebay will technically side with you on this but I have always felt it best to take care of the customer before myself.

It's a way of increasing your chance of repeat business from someone instead of killing it. Too many people these days think about each transaction as a one time affair and don't think about impressing the customer and getting repeat business over several years. Just my 2 cents.

I understand and I would say 50-60% of the business on this account is repeat customers, but this is the second guy within a couple weeks who has tried the "it hasn't arrived even though it shows its arrived" line, so I am a bit leery.

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