PSA-A Cautionary Tale!

Peter_Spaeth · #1 10-28-2013, 08:06 PM

Handle 10 million cards, something is bound to go wrong. It sucks that it happened to be you, but what more could Joe do than offer to pay you for the card?

thenextlevel · #2 10-28-2013, 08:19 PM

Quote:

Originally Posted by Peter_Spaeth

Handle 10 million cards, something is bound to go wrong. It sucks that it happened to be you, but what more could Joe do than offer to pay you for the card?

I agree. What other option did he have?

vintagetoppsguy · #3 10-28-2013, 08:23 PM

Quote:

Originally Posted by Peter_Spaeth

It sucks that it happened to be you, but what more could Joe do than offer to pay you for the card?

I agree that Matt shouldn't have expected more than an offer to pay for the card but, in reading his story, I think what really put a bad taste in his mouth was Joe's attitude. When he told Joe he was sick about it, Joe basically told him it's just a bb card and to get over it. A good CSR would have been more empathetic. Had Joe been more understanding about it, I don't believe Matt would have ever posted this story and kept the situation to himself.

CMIZ5290 · #4 10-28-2013, 08:24 PM

Quote:

Originally Posted by vintagetoppsguy

I agree that Matt shouldn't have expected more than an offer to pay for the card but, in reading his story, I think what really put a bad taste in his mouth was Joe's attitude. When he told Joe he was sick about it, Joe basically told him it's just a bb card and to get over it. A good CSR would have been more empathetic. Had Joe been more understanding about it, I don't believe Matt would have ever posted this story and kept the situation to himself.

Once again, that does not sound like the Joe Orlando I know....

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