ebay seller - probstein123

[dgo71]

Originally Posted by Sean1125

Rick is "too busy" for anything that isn't a multi thousand dollar piece. He would rather eat a return that will cause him to be out less money than if he spent the time not listing the higher end items he receives.

This is the worst excuse a seller can use IMO. He chose to do what he does for a profession. If that means he spends extra time to do it the right way, then that's what he should do. If he doesn't want to be bothered with low end cards, then he shouldn't consign them.

A seller's first and foremost responsibility is customer service. Allowing fraudulent behavior, sending rude responses to potential buyers, ignoring glaring listing issues and giving buyers the runaround of having to deal with a return when the problem could've been fixed up front - none of those fall into the category of good customer service.

Der.ek Oue.llette

[mr2686]

I also have no dog in this fight, just relaying my experiences. I've purchased from Probstein several times in the past (not lately and always signed magazines) and actually got them for way below what I was willing to spend. I never felt like there was any shilling going on, but then again, if the shilling is going on from a few people that are selling through him, then maybe It didn't affect my purchases. If I ever felt like anyone I was trying to purchase from was shilling, I wouldn't be purchasing from them in the future. Buy from him, don't buy from him. You gotta do what you feel is right.

[Mr. Zipper]

Originally Posted by dgo71

This is the worst excuse a seller can use IMO. He chose to do what he does for a profession. If that means he spends extra time to do it the right way, then that's what he should do. If he doesn't want to be bothered with low end cards, then he shouldn't consign them.

A seller's first and foremost responsibility is customer service. Allowing fraudulent behavior, sending rude responses to potential buyers, ignoring glaring listing issues and giving buyers the runaround of having to deal with a return when the problem could've been fixed up front - none of those fall into the category of good customer service.

Der.ek Oue.llette

+1

I can't imagine telling a client, "I don't have time to pay attention to your issue, I'm busy dealing with much more important clients."

Over the years I have seen a number of provably bad items (like Autopens) offered by this seller and he has been notified. They never get taken down.

His business model is quite simple to replicate. It's a low rent auction house that undercuts "real" auction houses probably because he pays entry level workers to list, photograph and deal with the shipping. No in-house experts, no software licensing, no benefits... Stuff that established houses have to pay.

So, basically you are getting what you bargained for when dealing with him. Maybe a cheaper price. Definitely cut rate service.