Ebay Issue After ONE Year

[slidekellyslide]

And btw I do value customer service I recently refunded a guy who bought a very nice 1968 Milton Bradley Topps card from me that I thought was near mint to mint, but he told me it had a small surface crease...he sent me a scan, returned it and I refunded him no questions asked.

http://www.ebay.com/itm/1968-Topps-M...item56601a8f34

[thecatspajamas]

Unless the guy was a regular customer and you were looking to keep him that way (doesn't sound like the case), I'd just block him and move on. Anybody so unreasonable as to think that you SHOULD give him a refund a year later is a kook you don't want to be dealing with in the first place. If he sheepishly mentioned the situation and asked if there is anything you could do and apologizing because it's been so long and left it up to you, then maybe. Even then I'd make him produce a receipt so that you could at least know how much he paid. If he can remember a year later where to look up the guy he bought it from, he ought to at least be able to produce some record of the transaction.

[slidekellyslide]

Originally Posted by thecatspajamas

Unless the guy was a regular customer and you were looking to keep him that way (doesn't sound like the case), I'd just block him and move on. Anybody so unreasonable as to think that you SHOULD give him a refund a year later is a kook you don't want to be dealing with in the first place. If he sheepishly mentioned the situation and asked if there is anything you could do and apologizing because it's been so long and left it up to you, then maybe. Even then I'd make him produce a receipt so that you could at least know how much he paid. If he can remember a year later where to look up the guy he bought it from, he ought to at least be able to produce some record of the transaction.

He only has a 46 rating in 14 years on ebay...I did sell him something last January as I can see I left him positive feedback.

[Big Ben]

I would tell him where he could put that card! Ridiculous!

[I Only Smoke 4 the Cards]

After a year i would not refund. Furthermore, how do you know he didn't trim it?

[Jantz]

Hi Dan

FWIW if you really want to know what the card sold for, you probably could find out on Cardtarget. I've looked up cards that I have purchased as far back as 2008.

To answer your question, if it was a collector that I know, then yes to a refund after a year. If this is just some random buyer, then I would not issue a refund. Way to many variables after a year.

Hope this helps


Jantz

[freakhappy]

I've heard stories where people pulled a card from a pack, sent it in, and it came back as evidence of trimming

Since I believe you are a stand up guy and to me you've proven to be one, you should do what you believe is right. Whether that is issue a partial or full refund, not issue any refund, or just straight up block the guy...it's up to you. I'm not sure there really is a straight up right or wrong answer. My gut says not to issue a refund, but that's just my opinion...just seems weird that it's been over a year and he just now gets around to it. If I were him, there would be no way I would request a refund. If he waited that long to send it in, it's on him and he should eat the card...I would expect the same if I were him. I'm sure he's frustrated, but this seems like common sense to me and he should probably just move on.

Good luck and keep us updated,

Mike