Issue with Probstein (and nothing to do with Shill Bidding)

[calvindog]

Originally Posted by Peter_Spaeth

Not kidding you at all. There is a huge difference between the crap that goes on on the auction side and customer service. PWCC, as far as I can tell, has spotless customer service despite questions that have been raised about their auctions and scans. I had thought the same was true of Rick, at least I hadn't seen anything on this forum suggesting otherwise. I am not ENDORSING supporting these people, just questioning your suggestion that the OP should have expected this. He shouldn't have.

Does "spotless customer service" take into account rampant fraud on a high percentage of his auctions in which customers get defrauded?

[Peter_Spaeth]

Originally Posted by calvindog

Does "spotless customer service" take into account rampant fraud on a high percentage of his auctions in which customers get defrauded?

No, as I said, I consider them different things altogether. Customer service is handling consignments, paying consignors timely, shipping timely and securely, etc.

[Duluth Eskimo]

I understand what you are getting at, but when there's smoke there is generally fire. If someone is willing to commit fraud all the while being blasted publicly for it and showing no intention of stopping, stealing someone's cards is not too far of a stretch.

[Peter_Spaeth]

I suppose, but the counterargument is that their customer service is what wins them their fan base (and their apologists).

[CMIZ5290]

Originally Posted by Duluth Eskimo

I understand what you are getting at, but when there's smoke there is generally fire. If someone is willing to commit fraud all the while being blasted publicly for it and showing no intention of stopping, stealing someone's cards is not too far of a stretch.

Jason- No offense, but that's crazy....

[Tabe]

On the CU forums, in addition to the standard shilling posts, there have been multiple posts regarding Probstein's customer service. Specifically, I recall incorrectly labeling auctions, leaving out specifically requested information from auction titles, lumping cards into lots instead of as singles as requested, and so on.

[CMIZ5290]

Originally Posted by Tabe

On the CU forums, in addition to the standard shilling posts, there have been multiple posts regarding Probstein's customer service. Specifically, I recall incorrectly labeling auctions, leaving out specifically requested information from auction titles, lumping cards into lots instead of as singles as requested, and so on.

In the midst of the shilling accusations, which seems to go on and on in numerous threads, and then some... I will say this.. I have done business with this guy for many years. No issues pertaining shipping, misrepresentation on auctions, and poor customer service.

[Peter_Spaeth]

His feedback is 100 percent, although he has 122 neutrals and 18 negatives. To me, 100 percent is a perfect record, but I guess ebay rounds up?