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  #1  
Old 12-10-2014, 08:53 AM
Fuddjcal Fuddjcal is offline
Chuck Tapia
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Originally Posted by jgmp123 View Post
So, I recently sold a Charles Comiskey signed envelope on eBay and now the buy is asking for a full refund because the item has a small JSA sticker affixed to the back of it. Says it destroyed the item and he wants a full refund.

Should I refund him or stick to my guns since the auction clearly stated "No Refunds"?

The item is authentic and comes with a full JSA cert (not that it matters to me, but it matters to the seller that it's authenticated)....He paid a very fair price for it and I think he is only having buyers remorse.
a no brainer...give the idiot his money back, or you become the bigger idiot. Don't sell with-out money back guarantee. No refund policy is for morons and losers.
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  #2  
Old 12-10-2014, 09:01 AM
packs packs is offline
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There isn't a "no refund" policy when you sell on eBay. You are agreeing to their terms of service which allows refunds from Paypal. It always bothers me when I see someone write "no refunds" in their description.
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  #3  
Old 12-10-2014, 10:17 AM
jgmp123 jgmp123 is offline
James Graham
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Originally Posted by Fuddjcal View Post
a no brainer...give the idiot his money back, or you become the bigger idiot. Don't sell with-out money back guarantee. No refund policy is for morons and losers.
If a no refund policy is for "morons and losers", then does that give someone the right to ask for a refund 2 years down the road...where does it end? Is there discretion? eBay polices themselves and they will determine if a refund is necessary, regardless of the circumstance, but then a buyer will have remorse or they will finally get around to sending it in to a TPA only to hear the TPA feels it's not authentic (which has happened with autographs I have bought from trusted members here and sold on eBay)...Then 6 months to a year later they request a refund.

I will continue to say no refunds and if there is a specific circumstance, we can talk. I'm neither a moron or loser, just a guy collecting autographs that occasionally will sell a few.
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  #4  
Old 12-10-2014, 10:42 AM
packs packs is offline
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I think returns would be subject to Paypal's conditions. If I'm not mistaken I think you have 45 days from purchase to file a claim. After that you are no longer protected, if I remember correctly.
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  #5  
Old 12-10-2014, 10:42 AM
mschwade mschwade is offline
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Quote:
Originally Posted by jgmp123 View Post
If a no refund policy is for "morons and losers", then does that give someone the right to ask for a refund 2 years down the road...where does it end? Is there discretion? eBay polices themselves and they will determine if a refund is necessary, regardless of the circumstance, but then a buyer will have remorse or they will finally get around to sending it in to a TPA only to hear the TPA feels it's not authentic (which has happened with autographs I have bought from trusted members here and sold on eBay)...Then 6 months to a year later they request a refund.

I will continue to say no refunds and if there is a specific circumstance, we can talk. I'm neither a moron or loser, just a guy collecting autographs that occasionally will sell a few.
PayPal is 45 days I believe and then the transaction is considered complete.
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  #6  
Old 12-11-2014, 01:48 AM
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i laugh when sellers put "no refund" on ebay. you'll only make buyers more aware of the refund, and ebay will saddle you with the refund anyway if the buyer sneezes.
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  #7  
Old 12-11-2014, 07:57 AM
jgmp123 jgmp123 is offline
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Originally Posted by chaddurbin View Post
i laugh when sellers put "no refund" on ebay. you'll only make buyers more aware of the refund, and ebay will saddle you with the refund anyway if the buyer sneezes.
Just to bring everyone up to speed, especially those who may comment and not know me...I am certainly not trying to "get over" on anyone. I didn't actually write "No Refund" in the description...When listing an item, it gives you an option to select refund or no refund and this is how it shows in the auction (See Below). It automatically defaults to that in my listings.
Attached Images
File Type: jpg ebayreturn.JPG (26.1 KB, 198 views)
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  #8  
Old 12-11-2014, 04:38 PM
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James I totally agree with you on this, what difference does a sticker make but I also know how ebay bends over backwards for the buyer. I have ran into alot of a-hole buyers over the years and no matter how minor their complaint is or isnt ebay has always sided with them so I gave up selling on ebay just for that reason. Mike
Last edited by w7imel; 12-11-2014 at 04:39 PM.
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  #9  
Old 12-11-2014, 05:58 PM
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Runscott Runscott is offline
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Originally Posted by chaddurbin View Post
i laugh when sellers put "no refund" on ebay. you'll only make buyers more aware of the refund, and ebay will saddle you with the refund anyway if the buyer sneezes.
Here's one that's even more fun (from recent ebay listing):

Successful bidders please note: INSURANCE on all items over $100 strongly recommended. SELLER WILL NOT BE RESPONSIBLE IN ANY WAY FOR CARRIERS DAMAGE, LOSS, BREAKAGE OF ANY KIND OR DEGREE . Any insurance claims MUST BE the responsibility of the successful bidder.
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  #10  
Old 12-13-2014, 09:11 PM
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Refund it. Not only will eBay force you to refund it for an undisclosed back damage [sticker], but I happen to agree that the sticker does damage the item and should be disclosed because some people loathe them.
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  #11  
Old 12-14-2014, 08:20 AM
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James I think you are doing the right thing.
IMO the sticker should have been disclosed.
Even on the back it would have made a difference to me.
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  #12  
Old 12-14-2014, 08:55 AM
UnVme7 UnVme7 is offline
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Originally Posted by Fuddjcal View Post
a no brainer...give the idiot his money back, or you become the bigger idiot. Don't sell with-out money back guarantee. No refund policy is for morons and losers.
Now, now, be nice. You make mistakes too, ya know...
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  #13  
Old 12-14-2014, 11:29 AM
Fuddjcal Fuddjcal is offline
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Originally Posted by UnVme7 View Post
Now, now, be nice. You make mistakes too, ya know...
While Fudd is ALWAYS NICE!, I callem as I see em!

I am not calling the poster an idiot or moron...I'm just saying " Don't shove something down a customers throat they don't want." On F-bay or anywhere. It's not good business, IMHO. They call it F-Bay for a reason. Because so many people try to F YOU. Just put a 14-30 day money back guarantee on everything and it will seem like you have a sliver of a brain for business. Almost like you have your own business. NO returns is for idiots and morons as it doesn't accomplish a thing on e-bay. You can get your money back from pay pal very easily anyway, so if someone doesn't like something. Give them their fen money back. Is it that hard a concept to grasp?

I appreciate it defaulted to "No Returns" but all you have to do is change it, and move on. It's really that simple
Last edited by Fuddjcal; 12-14-2014 at 11:31 AM.
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  #14  
Old 12-14-2014, 12:18 PM
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Runscott Runscott is offline
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This thread has pointed out that two correct 'tastes' can both be valid but completely opposed - you either don't mind stickers on your vintage paper items, or you abhor them. I'm in the 'abhor' category, moreso because I don't like messing with vintage paper - mistakes happen when you try to remove stuff.

This was probably just a case of buyer's remorse and using a loophole to escape, but it happens.

James is a good guy.
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  #15  
Old 12-14-2014, 09:32 PM
jgmp123 jgmp123 is offline
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Originally Posted by w7imel View Post
James I totally agree with you on this, what difference does a sticker make but I also know how ebay bends over backwards for the buyer. I have ran into alot of a-hole buyers over the years and no matter how minor their complaint is or isnt ebay has always sided with them so I gave up selling on ebay just for that reason. Mike
Quote:
Originally Posted by Fuddjcal View Post
While Fudd is ALWAYS NICE!, I callem as I see em!

I am not calling the poster an idiot or moron...I'm just saying " Don't shove something down a customers throat they don't want." On F-bay or anywhere. It's not good business, IMHO. They call it F-Bay for a reason. Because so many people try to F YOU. Just put a 14-30 day money back guarantee on everything and it will seem like you have a sliver of a brain for business. Almost like you have your own business. NO returns is for idiots and morons as it doesn't accomplish a thing on e-bay. You can get your money back from pay pal very easily anyway, so if someone doesn't like something. Give them their fen money back. Is it that hard a concept to grasp?

I appreciate it defaulted to "No Returns" but all you have to do is change it, and move on. It's really that simple

Or not bid on auctions that list "no refunds". The buyer has been refunded and it has already been resold. Like I said previously, the guy got a good deal on an early Comiskey autograph and pitched a fit about the sticker, but insisted that IT MUST BE AUTHENTICATED. He cared so much that it had that JSA stamp of approval, but then was upset because of a tamper proof sticker.
Calm down Fudd.
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  #16  
Old 12-14-2014, 09:52 PM
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I know this might sound trite, but the few times I get a request for a refund on ebay, I do it without wasting a second on the thought of it, no matter the reason. If you sell autographs on ebay, actually if you sell pretty much anything, you have to be prepared for refunds, potentially long after the 14 or 30 day time frame. I offer refunds with no time limit. Just be polite, accept the item back, and sell to someone else. Ebay operates for those who sell like a business now, not for the one off seller, and as much as people might not like it, that is the route they are taking. That said, James is a great person to buy from.
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  #17  
Old 12-15-2014, 11:19 AM
Fuddjcal Fuddjcal is offline
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Originally Posted by ATP View Post
I know this might sound trite, but the few times I get a request for a refund on ebay, I do it without wasting a second on the thought of it, no matter the reason. If you sell autographs on ebay, actually if you sell pretty much anything, you have to be prepared for refunds, potentially long after the 14 or 30 day time frame. I offer refunds with no time limit. Just be polite, accept the item back, and sell to someone else. Ebay operates for those who sell like a business now, not for the one off seller, and as much as people might not like it, that is the route they are taking. That said, James is a great person to buy from.
This was exactly my point, but with some tact...

I know James is a great person...
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  #18  
Old 12-15-2014, 10:25 PM
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Yep, unless the person is incredibly unreasonable (threatening or similar), I always give a full refund without hesitation. I've also found small problems a month or more after a sale, gone back to the customer and offered a refund - sometimes they take me up on it, sometimes they don't. By coincidence, just had another one pop up - realized I had forgotten to ship a COA for an autograph that I sold several weeks ago. The customer said he wants it, but I couldn't find it, and the result is that now the customer wants a partial refund to cover certification costs. Go figure.

I told him to send it back for a full refund.
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  #19  
Old 12-15-2014, 10:56 AM
Fuddjcal Fuddjcal is offline
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Originally Posted by jgmp123 View Post
Or not bid on auctions that list "no refunds". The buyer has been refunded and it has already been resold. Like I said previously, the guy got a good deal on an early Comiskey autograph and pitched a fit about the sticker, but insisted that IT MUST BE AUTHENTICATED. He cared so much that it had that JSA stamp of approval, but then was upset because of a tamper proof sticker.
Calm down Fudd.
Exactly...or better yet, don't bid on any auctions on F-bay. LOL

The buyer is a nimrod, which is par for the F-bay crowd...see how easy that was? to just give him his money back and re-sell it? Nicely done!
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  #20  
Old 12-14-2014, 12:57 PM
1963Topps Set 1963Topps Set is offline
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Originally Posted by Fuddjcal View Post
a no brainer...give the idiot his money back, or you become the bigger idiot. Don't sell with-out money back guarantee. No refund policy is for morons and losers.
Don't hide your feelings...let it out! LOL!!!
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