Your thoughts on how this should be resolved...

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12-15-2014, 10:25 PM

Runscott

Belltown Vintage

Member

Join Date: May 2009

Posts: 10,660

Yep, unless the person is incredibly unreasonable (threatening or similar), I always give a full refund without hesitation. I've also found small problems a month or more after a sale, gone back to the customer and offered a refund - sometimes they take me up on it, sometimes they don't. By coincidence, just had another one pop up - realized I had forgotten to ship a COA for an autograph that I sold several weeks ago. The customer said he wants it, but I couldn't find it, and the result is that now the customer wants a partial refund to cover certification costs. Go figure.

I told him to send it back for a full refund.

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