Bulk Lot Purchase comes up short.

[savedfrommyspokes]

Thank you guys for the replies......the 1000 cards in 2 400 ct boxes was just an example to illustrate that what was advertised could not come close to fitting into the boxes that were used to ship the lot in.

After counting the lot, which is much larger than the example, there is a 14% variance between the actual amount received and the amount that was advertised. Based on the size of the boxes that were used to ship this lot in, the variance amounts to an entire box worth of cards not being included. The multiple boxes used to ship this large lot as well as a single box used to ship another lot I won, were all packed snugly into one larger shipping box, so there was no room for the "missing" box.

I did contact the auction house and asked if there were any cards from the lot that had not shipped with rest. I then provided them with a count of cards by each box and the capacities of the boxes so that they could see that the advertised amount could not physically fit into the boxes used . Their response was that they thought it is strange the amount was off because one of their employees had counted the lot and then asked me if I was absolutely sure about the shortage. They then asked what amount I thought was fair to be refunded back.

Based on the fact the AH spent more to ship than what I was charged (yes, this is true) and that the advertised amount was approximate, I replied that a 10% refund (versus a 14%) would successfully conclude the transaction.

They responded back with an offer of 3%, and when I pointed out the fact that this mistake was their's and not mine they responded with an offer of 5%(or send it back??). This is where we sit now.

[conor912]

Wow. That's pretty shitty of them. It blows my mind that they have a chance to keep you as a return customer but instead are willing to write you off to save a few dollars. Unbelievable.

[jhs5120]

Originally Posted by savedfrommyspokes

They responded back with an offer of 3%, and when I pointed out the fact that this mistake was their's and not mine they responded with an offer of 5%(or send it back??). This is where we sit now.

I would take the 5% refund. It's much better than sending the lot back to them. I've received lots from auction houses that were not quite as advertised - I just chalk it up as a loss and keep a mental note of which AH's exaggerate their lots and which do not.

[Jobu]

I would tell them there are two options: 1) you take the 5% and will no longer buy from them or 2) they give you the 10% and keep you as a customer, then let them decide. (Returning the lot is also no good because then you have to pay to ship it back to them and are out $$ with no cards to show for it.)

[conor912]

I just think it's BS that they even said a guy there counted the cards....either he's lying, or they did count them and then padded their description. If they did count them, they would have known there 860 cards, so why write "approximately 1000". Either way, that's just wrong.

What AH is this BTW? Feel free to pm it if you don't want to say, though I think others would like to know, too.

[Mountaineer1999]

What auction house

[savedfrommyspokes]

Originally Posted by Mountaineer1999

What auction house

The point of this thread was to make sure that I am not being unreasonable in either my approach to this situation or my expectation of receiving 96% (86% product + 10% reimbursement) of something that I paid 100% for, not to call out someone specifically.

[ibuysportsephemera]

What kind of dollars are we talking about? If the total difference is say $75 then I wouldn't waste too much time haggling over $20 or $30. I would let them know that you will be outing them here and will never do business with them again. On the other hand if you are talking about hundreds of dollars, I would pursue them for as much as possible. Good luck.

Jeff

[Mountaineer1999]

Originally Posted by savedfrommyspokes

The point of this thread was to make sure that I am not being unreasonable in either my approach to this situation or my expectation of receiving 96% (86% product + 10% reimbursement) of something that I paid 100% for, not to call out someone specifically.

Fair enough. I just wonder how often their approximations are too low? And if someone counted the cards, why was it listed as approximate? You deserve your 10% back in my usually ignored opinion. You were taking the high road and being more than fair about it and they throw you a 3% bone.