EBay seller issue

[kmac32]

Fairly typical for postcards of this era

[coolshemp]

Thanks for weighing in, guys. I just spoke to the rep at EBay for the second time this week. He told me not to worry, that I am covered under seller protection because I was clear in my listing about the item being a postcard, and that a 3rd party (SGC) also considered it to be a postcard. The return will not be authorized and no refund issued. Sounds good, but until I see it in writing....

[coolshemp]

WELL that was surprisingly quick:
eBay Customer Support has made a final decision.
Based on information provided in the case, the buyer accepted your offer for a partial refund, and you issued the refund. You don't need to do anything else. Because we decided in your favour, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. Note: It may take up to 24 hours for these updates to reflect in your Seller Dashboard.
Final decision:
This case was found in your favour
Transaction information:
Any remaining funds from this PayPal transaction are available.

I am in shock they found in the seller's favor!

[Stonepony]

Originally Posted by coolshemp

WELL that was surprisingly quick:
eBay Customer Support has made a final decision.
Based on information provided in the case, the buyer accepted your offer for a partial refund, and you issued the refund. You don't need to do anything else. Because we decided in your favour, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. Note: It may take up to 24 hours for these updates to reflect in your Seller Dashboard.
Final decision:
This case was found in your favour
Transaction information:
Any remaining funds from this PayPal transaction are available.

I am in shock they found in the seller's favor!

You gave a partial refund?

[bnorth]

Originally Posted by coolshemp

WELL that was surprisingly quick:
eBay Customer Support has made a final decision.
Based on information provided in the case, the buyer accepted your offer for a partial refund, and you issued the refund. You don't need to do anything else. Because we decided in your favour, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. Note: It may take up to 24 hours for these updates to reflect in your Seller Dashboard.
Final decision:
This case was found in your favour
Transaction information:
Any remaining funds from this PayPal transaction are available.

I am in shock they found in the seller's favor!

How is this in the sellers favor? Looks to me that the buyer won big time, got to keep the card and got a partial refund.

[coolshemp]

A partial refund was never offered by me or mentioned in my conversations. That is a strange email after all from Ebay. He requested full refund and I did not offer the partial.

[kmac32]

So did Paypal issue a partial refund or did they release all the funds? I definitely would question somebody saying that I authorized a partial refund when none was ever discussed.

[coolshemp]

Originally Posted by kmac32

So did Paypal issue a partial refund or did they release all the funds? I definitely would question somebody saying that I authorized a partial refund when none was ever discussed.

My PayPal has been fully restored. So they used the wrong form letter template? I don't know!

One other weird thing. I signed in my account as normal. When checking on the refund request, I clicked the tab and it sent me to EBay Canada. That is fine, I guess, since there is a French option, but displayed in English. After I called and checked on the disposition of the case, I clicked on the button provided and voila! I was in Ebay Germany - and this time it was in German, only German, until I clicked on something else and it took me back to Canada. I dont need to travel this summer afterall..

[savedfrommyspokes]

Recently as a seller, because of well worded listings/descriptions, I have had several "return" cases decided in my favor also. Thankful that I took the few extra seconds to add seemingly small details about the card to the listing.