eBay negative feedback

[Iwantmorecards77]

Thanks for the help, guys. I thought I did the right thing by offering a full refund. We shall see.

[glchen]

The issue may be if the buyer needs to pay return shipping to send the cards back to you. That may be the issue if the return shipping is not refunded also. You may need to offer to pay the return shipping also or just give the buyer a partial refund like 10-20%. If I think that the issue is my fault (item not as described or poor packaging), then I would do what I said. If I think the issue is due to buyer remorse, then I would probably make the buyer pay for return shipping and not offer the partial refund option.

[thecatspajamas]

I would never suggest a partial refund in this situation. If he's already fired off 30+ messages in spite of you offering a full refund, there's no way giving him a partial refund of any amount will "just put an end to this" or make him a "satisfied customer" (unless he's making the whole thing up to scam a partial refund). Just be simple and polite, but direct, in your responses to him, and ask him to return the card if he is not satisfied with it. Don't feel obligated to respond to every crackpot accusation he levels against you, because again, that is unlikely to make him happy and will probably just add fuel to the fire.

As far as eBay is concerned, the only thing you HAVE to do is give him his money back upon return of the card, and possibly pay his return shipping if he requests.

[TheNightmanCometh]

Originally Posted by Iwantmorecards77

Thanks for the help, guys. I thought I did the right thing by offering a full refund. We shall see.

Oh, man. I forgot the most important part. Once everything has been taken care of you need to block him as a potential buyer. Life's too short.

[Beastmode]

I think you did everything right. Looks like his trolling for a credit. I like how you handled it.

[Iwantmorecards77]

Well - for the third time, I offered the full refund. Was extremely polite about it and even explained that I would pay return shipping. He claims he's getting the card signed on the 4th and doesn't have time to send it back and wait for a refund. ..waiting 2 weeks to pay for it certainly didn't help him. We're going around and around on this one. Ugh! He states that if I had noted the surface ding in the auction - it would've sold for less. I can't note it if I didn't see it. I apologized for missing it and followed eBay policy and offered the full return.

Seems we're at a stand-still. He's refusing to send it back - and I'm refusing to offer a partial refund.

[kmac32]

Originally Posted by Iwantmorecards77

Well - for the third time, I offered the full refund. Was extremely polite about it and even explained that I would pay return shipping. He claims he's getting the card signed on the 4th and doesn't have time to send it back and wait for a refund. ..waiting 2 weeks to pay for it certainly didn't help him. We're going around and around on this one. Ugh! He states that if I had noted the surface ding in the auction - it would've sold for less. I can't note it if I didn't see it. I apologized for missing it and followed eBay policy and offered the full return.

Seems we're at a stand-still. He's refusing to send it back - and I'm refusing to offer a partial refund.

As long as you are corresponding through ebay, stick to your guns on a full refund. He is just trying to see what he can get out of you. You might even ask for a scan and have him point out the defect putting him on the spot. Defect may not even exist in my opinion.

Kmac

[thecatspajamas]

Originally Posted by Iwantmorecards77

Well - for the third time, I offered the full refund. Was extremely polite about it and even explained that I would pay return shipping. He claims he's getting the card signed on the 4th and doesn't have time to send it back and wait for a refund. ..waiting 2 weeks to pay for it certainly didn't help him. We're going around and around on this one. Ugh! He states that if I had noted the surface ding in the auction - it would've sold for less. I can't note it if I didn't see it. I apologized for missing it and followed eBay policy and offered the full return.

Seems we're at a stand-still. He's refusing to send it back - and I'm refusing to offer a partial refund.

To come back with an excuse of "I'm going to get it signed and don't have time" at this point sounds like a last-ditch effort to squeeze you rather than returning it for the full refund you offered. If it's a legit reason, why wasn't it mentioned in the first 30 messages he sent? Regardless, what he chooses to do with it after his purchase is not your concern. As said previously, keep your responses simple, and tell him to send it back for a full refund or keep it. You can't quantify a "what if" scenario on the auction, and I'll say again, no partial refund is going to satisfy this guy (unless he's running a scam, and the partial is what he's gunning for).

[Iwantmorecards77]

Looks like we're both sticking to our guns. lol Crazy...

He's mentioned before that he's getting it signed - and I know there's a lot of people out there that get rookie cards signed.

He provided (somewhat blurry) pics of the surface indentation too. Though a full pic would help (to see the card's serial #.)

It's not that I don't believe him - it's certainly possible that I missed it (and my scan doesn't even show it.) He's claiming I omitted the flaw on purpose. He's been getting rude about this too. ...the fact that he has refused a full refund 3 times is a bit fishy though.

I'm going to call eBay on Monday (which I heard may take a while.) Not sure where this is headed, but when a buyer refuses a refund - not sure what else to do.

Another concern is - if he does get the card signed - and I do not offer a partial refund, he may open a case with eBay. He's not going to send it back - because it's signed - and technically, if he did - it wouldn't be in the same shape because it would have writing on it! I don't want eBay putting a hold on my funds - and also never getting the card back.

He sent me two more messages, explaining how cards with known flaws sell for less. (Really - who knew!?) I may just ignore him until I contact eBay. It's borderline harassment at this point. From his feedback - appears to be a stand-up guy, but this is just weird.

Fun. Not! ...I should just stick to my low-ish grade vintage, where dings, dents, rounded corners, creases, stains, frays, off-center, print marks are all there!

[TheNightmanCometh]

Your not at a standstill. He just wants some of his money back. Tell him, if he gets the card signed then it's his. Also, make sure to point it out to ebay customer service that you offered a full refund 3 times and he turned you down. Tell them you've done everything a responsible seller can do and at this point you think negative feedback is uncalled for. Then ask for them to remove it. If they don't, honestly, don't worry about it. If you've got hundreds of sells and one negative, buyers aren't gonna care.

[slidekellyslide]

Some buyers just can not be satisfied. You can bend over backwards and offer this guy the moon, but ebay isn't going to remove his negative if he decides to leave one. I say stop responding to this guy, let him open a case against you if he wants to continue the BS. Definitely not worth the stress.

And BLOCK him!!

[thecatspajamas]

Chances are real good you're getting a neg no matter what you do, whether partial refund, full refund, whatever. Don't let the possibility of getting a neg make you do something you wouldn't otherwise.

As for contacting eBay, I wouldn't until he actually files a claim. Contacting them pre-emptively will get you nowhere. They certainly won't block him from filing for a refund. If he files a claim, they will require him to return the card for a refund. The return may be on your dime, but at least you'll have the card back. If he doesn't comply, he won't get a refund. Ebay won't mandate a partial refund and allow him to keep the card. Worst case scenario, the funds are tied up until the case times out, at which point you ask eBay to release the funds and since he won't have proof of delivery from the return, they will.

[rhettyeakley]

My ebay policy is simple, either you are happy with the item or not, if you aren't... send it back for a full refund. Life is too short for the whole "partial refund" headache. There is an entire subset of ebayers that are serial-partial-refund-seekers and they play that game with every seller they encounter and often get items for free or very cheaply. I guess that makes it worth their time but who needs that aggravation?

If it gets sent back due to my mistake (missed flaw, etc.) I'll note that in the new listing and try to sell it to someone else.

[1952boyntoncollector]

Originally Posted by Iwantmorecards77

Well - for the third time, I offered the full refund. Was extremely polite about it and even explained that I would pay return shipping. He claims he's getting the card signed on the 4th and doesn't have time to send it back and wait for a refund. ..waiting 2 weeks to pay for it certainly didn't help him. We're going around and around on this one. Ugh! He states that if I had noted the surface ding in the auction - it would've sold for less. I can't note it if I didn't see it. I apologized for missing it and followed eBay policy and offered the full return.

Seems we're at a stand-still. He's refusing to send it back - and I'm refusing to offer a partial refund.

Yeah this guy is really fishy...waiting 2 weeks to pay would of been the red flag not to ever deal wit him.....if i see i neg feeback and seller puts on the feedeback 'offered full refund but he wants to keep card' i wouldnt worry about the 1 bad feedback, especially when later on it would be more than 90 days old and not show up as recent feedback ...

waiting 2 weeks to pay it just ridiculous for him to start complaining about the bid history of how much someone would of offered had they known about the indentation....what about him telling you beforehand it will take 2 weeks for him to pay if he wins the auction at least...he probably would get blocked if he said that before winning the auction..