eBay negative feedback

[Leon]

I like to look at histories of sellers. This seller has a lot of feedback but a lot of negatives and neutrals. I have never seen that many negs and neutrals from a really good seller. On the point of refunds, buyers always have to return first according to ebay policy. And it works fine if you use the system..

http://feedback.ebay.com/ws/eBayISAP...ab=AllFeedback

.

Originally Posted by slidekellyslide

Good lord. Dude, file a claim and request a shipping label. All you have to do is print the label, pack the card back up, slap the label on the package and put it in your mailbox. When it arrives the mailman scans it as delivered and ebay refunds your money. No money out of your pocket at all, unless you're going to bitch about the half cents worth of tape you have to use to pack it back up.

leaving a negative because he wouldn't refund you BEFORE you sent the card back is just idiotic.

edited to add: I just looked at this seller's feedback and he has 89 negatives in the past 12 months. Almost every single one of them is for a disagreement in grade.

[tschock]

Originally Posted by Leon

I like to look at histories of sellers. This seller has a lot of feedback but a lot of negatives and neutrals. I have never seen that many negs and neutrals from a really good seller. On the point of refunds, buyers always have to return first according to ebay policy. And it works fine if you use the system..

http://feedback.ebay.com/ws/eBayISAP...ab=AllFeedback

.

I always look beyond the raw numbers as well (and you may be implying that). If a sell has 15 negs in the past month, but they were all from the same buyer (and maybe the same transaction for multiple cards), I try to understand why they gave a neg and see if that jives with others or if the buyer was just being a PITA.

[Leon]

Originally Posted by tschock

I always look beyond the raw numbers as well (and you may be implying that). If a sell has 15 negs in the past month, but they were all from the same buyer (and maybe the same transaction for multiple cards), I try to understand why they gave a neg and see if that jives with others or if the buyer was just being a PITA.

Absolutely. There could be an explanation for negatives. I clicked on their negatives.

[Iwantmorecards77]

Just an update on my (somewhat similar) situation brought up earlier in this thread (I held off a bit so not to interfere with the original topic):

I'm still being hounded ("harassed") about a partial refund. I called eBay for assistance on how to handle this. The helpful employee looked at all of our messages and my stated return policy. He said I am not obligated to offer a partial refund and that I am following the stated return policy. He said if the buyer doesn't send it back - that's his decision. He may very well leave negative feedback (probably will.) If the buyer opens a return case - eBay will instruct him to return the card for a full refund - which is exactly what I have offered (going on 4 or 5 times.)

The messages from him have been threatening and he is accusing me of deceiving him - and also stated that if I re-sold the card, I "probably won't note the surface flaw." Well, there's only one way to find out - send it back! Haha

I know some sellers offer partial refunds. I sold the card for $202. The buyer takes 2 weeks to pay - then notices a surface flaw. I offered an immediate refund but it was declined. Then he wanted to return it - but changes his mind again. I do not feel that he should keep the card and get the $100 back that he's asking for. Plus - there is no policy stating I should have to. If it's defective - send it back like most sellers would offer.

I have stuck to my guns (the stated return policy) and have kept my messages polite and have not responded to his accusations and negativity - though that is getting him even more upset.

I realize he wanted to get the card signed. That's fine - but it's my job as a seller to follow policy and make sure any defective items are refunded, upon safe return. Having the card signed would change the situation, for sure - pretty much ending the transaction.

[TheNightmanCometh]

Originally Posted by Leon

I like to look at histories of sellers. This seller has a lot of feedback but a lot of negatives and neutrals. I have never seen that many negs and neutrals from a really good seller. On the point of refunds, buyers always have to return first according to ebay policy. And it works fine if you use the system..

http://feedback.ebay.com/ws/eBayISAP...ab=AllFeedback

.

I raise you...

http://feedback.ebay.com/ws/eBayISAP...30.m2531.l4585

[pokerplyr80]

Originally Posted by TheNightmanCometh

I raise you...

http://feedback.ebay.com/ws/eBayISAP...30.m2531.l4585

I know we've had enough battlefield discussions on this board. But how is a seller that has received over 100 negative feedback ratings in 12 months a top rated seller?

[TheNightmanCometh]

It's all based on percentage. Battlefield sells so many cards that even 100 negs doesn't effect her overall rating. I mean it does, just not enough to effect the percentage.