Do you leave negative feedback for excessive shipping?

savedfrommyspokes · #1 04-30-2016, 01:21 PM

What is frustrating to me are the buyers who buy multiple cards, and subsequently make a payment for each card individually through paypal. Even more frustrating is when the buyer then turns right around and asks for a refund back on ALL of the excess s/h. Most recently, I had a buyer pay for 9 cards (each with $1 s/h) separately through paypal. These 8 additional payments caused me to incur an unexpected $2.40 in paypal transaction fees. The buyer called me and asked if I would still honor my s/h cap of $3.....not likely, as the extra $2.40 in fees are not covered by the $3 s/h cost.

In addition, my descriptions mention that the $3 s/h cap is only applicable to orders paid for on a single payment...in other words, I will try to find a way to appease the buyer w/o going in the hole on expenses. In this case, I appeased the buyer by sending him 5-6 off grade cards of his favorite player.

D. Bergin · #2 04-30-2016, 01:39 PM

Quote:

Originally Posted by savedfrommyspokes

What is frustrating to me are the buyers who buy multiple cards, and subsequently make a payment for each card individually through paypal. Even more frustrating is when the buyer then turns right around and asks for a refund back on ALL of the excess s/h. Most recently, I had a buyer pay for 9 cards (each with $1 s/h) separately through paypal. These 8 additional payments caused me to incur an unexpected $2.40 in paypal transaction fees. The buyer called me and asked if I would still honor my s/h cap of $3.....not likely, as the extra $2.40 in fees are not covered by the $3 s/h cost.

In addition, my descriptions mention that the $3 s/h cap is only applicable to orders paid for on a single payment...in other words, I will try to find a way to appease the buyer w/o going in the hole on expenses. In this case, I appeased the buyer by sending him 5-6 off grade cards of his favorite player.

Yeah, that's a pet peeve of mine to. Sometimes it's an impatient buyer, sometimes it's an Ebay software issue that's causing the buyers problems in the shopping cart.

That's why I try to make it clear to buyers to not attempt to pay for their auctions or purchases if they have won more then 1 item from me, until I send them a separate adjusted invoice.

Doesn't always work, but I think it cuts down on the occurrences.

Laxcat · #3 04-30-2016, 01:45 PM

Quote:

Originally Posted by D. Bergin

Yeah, that's a pet peeve of mine to. Sometimes it's an impatient buyer, sometimes it's an Ebay software issue that's causing the buyers problems in the shopping cart.

That's why I try to make it clear to buyers to not attempt to pay for their auctions or purchases if they have won more then 1 item from me, until I send them a separate adjusted invoice.

Doesn't always work, but I think it cuts down on the occurrences.

Agreed. I do free shipping if you buy 10 or more items at once. I do find that some people don't understand the shopping cart.

savedfrommyspokes · #4 04-30-2016, 02:30 PM

Quote:

Originally Posted by Laxcat

Agreed. I do free shipping if you buy 10 or more items at once. I do find that some people don't understand the shopping cart.

The not understanding how to use the shopping cart is the most common excuse I have received back from these buyers.....I implore buyers in my listing to use the shopping cart and offer simplistic directions on how to use it.

Another excuse I have heard is "I did not realize I was buying all of these items from the same seller".....wow, just wow.

To me, it appears that part of the problem causing buyers to make these multiple payments centers around the fact that most buyers are only given the option to checkout/pay for items when using the BIN option. It may be an extra click for a buyer buying one item, but if ebay removed the BIN option and only went with the "add to cart" option, this problem would be severely cut back.

Awhile back I called ebay and had my buying account set up so, in most cases, I can use the BIN option and NOT have to send an immediate payment. This would allow me to buy multiple items from one seller over time to save on s/h. However, I still have to use the cart to receive and "promotional" discounts that the seller is offering.

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