eBay Buyer has remorse - would should I do?

packs · #1 06-08-2016, 01:31 PM

Some really good points re: eBay but I think PayPal is still doing right by its customers by protecting with the payee over the recipient of funds. PayPal is not limited to eBay so it helps to separate the two. If you use your credit card, it's relatively easy to cancel a transaction if it goes sour. Your credit card company is going to refund you. PayPal needs to act in the same manner if its going to be a viable business. Otherwise why would I use it if I can't get my money back hassle free?

Lordstan · #2 06-08-2016, 02:16 PM

Quote:

Originally Posted by packs

Some really good points re: eBay but I think PayPal is still doing right by its customers by protecting with the payee over the recipient of funds. PayPal is not limited to eBay so it helps to separate the two. If you use your credit card, it's relatively easy to cancel a transaction if it goes sour. Your credit card company is going to refund you. PayPal needs to act in the same manner if its going to be a viable business.

You getting your money back "hassle free" means that I, as a collector who is selling to raise funds to buy other stuff, has to wait an indefinite amount of time holding the money waiting to see if you are going to file a refund. This fact alone makes me want to avoid selling on eBay. I am no longer on the hook just for honest mistakes I might make, but now even buyer remorse is a legitimate reason they'll refund your money. IMO, That is ridiculous for a private individual.
Again ebay was initially set up to facilitate sales between people. You can't expect the same rules as you get buying from Best Buy, Sears, or some other big seller. It's not the same business model. If you wish to have the same rules, that's fine, but then you have to be ok with the changes that have happened since, including the shrinking amount of good stuff and the net higher prices.

Quote:

Originally Posted by packs

Otherwise why would I use it if I can't get my money back hassle free?

The idea that not having all these rules would impair or limits eBay usage have been shown to be unquestionably incorrect. You, and millions of other people, were already using eBay and Payal before any of these, so called, improvements were put into place. The fact that much of eBay/Paypal's biggest growth came before any of these rules existed, directly contradicts the idea that these things are "Needed."

I have grouped eBay and Paypal together for this discussion, as they really have functioned as one unit for quite a while now. At this point, it may be unfair to do so as Paypal is used for a great many things including traditional businesses that do operate under the usual model. Perhaps, what needs to happen then is a third party payment vehicle that is specific to eBay and is more balanced. If there was a more balanced arbitration process, maybe the smaller sellers would be willing to get back into the game again. This would benefit all of us.

packs · #3 06-08-2016, 02:23 PM

I am just asking you to look at PayPal in larger terms than eBay and collectors who get screwed sometimes. I don't know the statistics but I would think the cases of fraud are a very small proportion of all transactions.

Lordstan · #4 06-08-2016, 02:31 PM

I am. I think Paypal is no longer a good tool for ebay sellers as the arbitration process is way skewered. I sell little there now, as no matter what terms I set, Paypal will override them and refund money just because a buyer wants it. Sellers are wrong without any proof. Personally, I have never been screwed by a seller, but have been many times by buyers.

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