Question for the board - USPS issue

[ghooper33]

Originally Posted by Jantz

You might want to get copies of the signature confirmation form, if you haven't already.

Then sidestep the postmaster and take this higher. You can deal with it now or deal with it when it happens a second time. Your postal delivery person, whether it was good intentions or not, isn't being paid to make an $800 decision with your property.

I have made copies of everything. I am hoping the Consumer Affairs number can help, but otherwise I am not sure how to find who I can escalate past the postmaster.

[iwantitiwinit]

The Post Office has to be liable in this case. Their employee, good intentions or not, fraudulently signed for your package you clearly have a viable action against them. This has to have happened many times so there is most likely a standard remedy. P.S. Word is many postal employees have primo card collections....

[ALR-bishop]

The question is, liable for what. When you put something of value in their hands what is their liability beyond what it is insured for. Not looking for an argument. The signature requirement was purchased by the seller. I am curious what remedy the seller has for the fraudulent signature beyond the cost of the service if there was no insurance. Maybe there was ?

[buymycards]

The carrier absolutely is not allowed to sign for your package. Tell the postmaster that you want the carrier to pay for the package. Btw, the postmaster can use Google maps to pinpoint the exact location of where the package was scanned. The carrier may have put it in the neighbors mailbox.

[jimq]

Originally Posted by buymycards

The carrier absolutely is not allowed to sign for your package. Tell the postmaster that you want the carrier to pay for the package. Btw, the postmaster can use Google maps to pinpoint the exact location of where the package was scanned. The carrier may have put it in the neighbors mailbox.

I haven't tried yet because it doesn't make sense, but do our "new" scanners have an option for anything but delivered to an individual when it comes to signature items?

[tedzan]

Situations like this with USPS can be very frustrating.

However, the best solution to avoiding them (or significantly minimizing them) in the future is to rent a PO Box.

I have had a PO Box mailing address for all my collectibles since 1969. And, I can tell you for a fact that I have never had any problems with USPS in 47 years.

Nowadays, Box rental fees vary from $60 to $100 per year, depending on the size of the Box. This is a really small price to pay in order to have peace of mind.

Oh, one more piece of advice here......try to find a small branch PO near your residence. Believe me, in most cases you will experience friendly personal service
from the postal employee(s) at these branch offices.


TED Z
.

[Stonepony]

Originally Posted by tedzan

Situations like this with USPS can be very frustrating.

However, the best solution to avoiding them (or significantly minimizing them) in the future is to rent a PO Box.

I have had a PO Box mailing address for all my collectibles since 1969. And, I can tell you for a fact that I have never had any problems with USPS in 47 years.

Nowadays, Box rental fees vary from $60 to $100 per year, depending on the size of the Box. This is a really small price to pay in order to have peace of mind.

Oh, one more piece of advice here......try to find a small branch PO near your residence. Believe me, in most cases you will experience friendly personal service
from the postal employee(s) at these branch offices.


TED Z
.

I use a UPS Store rental box for all collectibles bought/won

[chaddurbin]

Originally Posted by tedzan

Oh, one more piece of advice here......try to find a small branch PO near your residence. Believe me, in most cases you will experience friendly personal service
from the postal employee(s) at these branch offices.


TED Z
.

being friendly is how we got here in the first place. i don't need a friendly post office, just a staff that does the job competently.

[bobbyw8469]

Originally Posted by chaddurbin

being friendly is how we got here in the first place. i don't need a friendly post office, just a staff that does the job competently.

You are taking his advice the wrong way. There is a difference between being friendly and being LAZY! Your mail carrier was LAZY! You definitely need to be friendly with your local postal clerks. Ted Z is 100% right. Get a small PO Box in a small office. Know the postal clerks by name. They can make getting packages SOOOOOOOOOO much easier!

[sbfinley]

Originally Posted by tedzan

Situations like this with USPS can be very frustrating.

However, the best solution to avoiding them (or significantly minimizing them) in the future is to rent a PO Box.

I have had a PO Box mailing address for all my collectibles since 1969. And, I can tell you for a fact that I have never had any problems with USPS in 47 years.

Nowadays, Box rental fees vary from $60 to $100 per year, depending on the size of the Box. This is a really small price to pay in order to have peace of mind.

Oh, one more piece of advice here......try to find a small branch PO near your residence. Believe me, in most cases you will experience friendly personal service
from the postal employee(s) at these branch offices.


TED Z
.

I can't agree with this advice any more. I moved from the city, past the burbs, and straight to the country after my father passed five years ago and the difference in service is night and day. Not that the metro PO was bad, but things went missing, lines were long, and shipping/receiving was just a hassle. Here I purchased a PO box at a small (two employee branch) and it has just been amazing. The two ladies know me and they know what I collect. They make sure everything is handled correctly. If I need stamps I leave cash and note a note in my box and they're there the next day. After two years of receiving numerous packages weekly they offered me the largest box they offered for a discounted rate (they had several open). My wife and I now have three boxes with the branch, but use only one address. If it's to my wife or her business it goes to one, to me another, and any packages to either of us are placed in the large box. Unless the package is twice the size of a shoe box, I never have to wait to receive it.

[buymycards]

The Postmasters boss is called the Postal Operations Manager, who is usually located in another city, but threatening to call the Operations Manager may help. You may also want to tell your "nice" carrier that you are going to contact the police. The carrier cannot sign for your items. Period. It is not allowed.

Our new scanners have many options - delivered, attempted, business closed, etc, and after a delivered scan, you have to enter something such as - in the mailbox, in the garage, etc. The Postmaster can use the tracking number with Google Maps and pull up a map that will show exactly where this package was scanned by the carriers scanner. It only takes a couple of minutes, and I have been able to tell my customers that the package was put in the garage, or on their deck, and on occasion, I can tell them that the package was delivered to their neighbors box, or to 406 E. Oak instead of the correct address of 406 W. Oak.

Good luck

[CTDean]

I have had very good luck by requesting assistance from the USPS Postal Inspectors in Washington, DC. File a report on the Postal Inspector website and your Postmaster will have to answer to the Postal Inspectors, trying to explain what happened to your $800 package.

[nebboy]

I was once a USPS carrier and, my suggestion is the you hammer the manager hard with a phone call or in person and tell him/her it it's is not turned over to the postal inspector ASAP you will report it your self and you must stay in the lope with what ever happens.