Am I sunk? PayPal claim not going my way.

[njdunkin1]

Appreciate the feedback, everyone. After speaking with Gabriella over at PayPal, she recommends taking things up with USPS to find the package. Essentially, once delivered, I get the funds returned to me...now to just wait 30 more minutes on the wait line for USPS

I'll contact my buyer and let him know the steps I am taking in order to resolve this. I just get surprised when I receive no messaging from the buyer, stating he/she is unhappy!
NJ

[Touch'EmAll]

I recently had same situation happen to me. I sold card on eBay, buyer paid. Then I immediately sent it out with tracking number included. Two weeks later, I get an eBay "claim started" against me because buyer never received it. I am thinking WTF, I did everything I was supposed to do, and promptly. I too had money deducted and on hold at Paypal. Who now stands to lose? Buyer or Seller (me)? I went to Post Office to inquire and they basically told me NOTHING to do but wait, sorry charlie. Thankfully, a few days later the tracking showed now in continue route to buyer - and was infact delivered few days later. Whew! Ultimately if lost in mail, I honestly do not know what would happen next - who absorbs loss, buyer or seller. Good luck. Hope it works out for you.

[ibuysportsephemera]

2 comments...one good and one not so good:

1) I have posted many times in the past how to get a package going again in the USPS website....sign up for the email updates. For some reason this works really well. Any packages that I have had delayed magically show up when doing this.

2) The buyer is savvy and realized that the package was delivered without being scanned. He started a claim knowing that the package will never show up.

Good luck.

Jeff

[bnorth]

Originally Posted by ibuysportsephemera

2 comments...one good and one not so good:

1) I have posted many times in the past how to get a package going again in the USPS website....sign up for the email updates. For some reason this works really well. Any packages that I have had delayed magically show up when doing this.

2) The buyer is savvy and realized that the package was delivered without being scanned. He started a claim knowing that the package will never show up.

Good luck.

Jeff

I have also found signing up for email update magically works most times.

As far as #2 some sellers send empty boxes to the correct address. On eBay there is bad buyers and sellers. They are few and far between but it really sucks when you run across one.