Question For eBay Sellers

[conor912]

I believe, in eBay land, your responsibility ends when the PO scans it as "deliverd". If it disappeared off of the buyers porch, it's on him to deal with it as stolen property.

[deeg23]

I echo what the others have said. You're going to be fine since the tracking says delivered!

[braves_43]

Thank you, that's what I was hoping the opinions would be. I did not respond to the claim yet, I wanted to get some thoughts first. I am going to do just that and recommend the buyer contact his local PD and/or post office to report the package stolen.

[thecatspajamas]

Originally Posted by braves_43

Thank you, that's what I was hoping the opinions would be. I did not respond to the claim yet, I wanted to get some thoughts first. I am going to do just that and recommend the buyer contact his local PD and/or post office to report the package stolen.

I would suggest you simply respond to the claim by entering the tracking number and add a simple message stating "USPS tracking indicates the package was delivered on (insert date)"

Adding additional text or advice or conversing with the buyer inside of the claim can occasionally backfire.

[toledo_mudhen]

Originally Posted by thecatspajamas

I would suggest you simply respond to the claim by entering the tracking number and add a simple message stating "USPS tracking indicates the package was delivered on (insert date)"

Adding additional text or advice or conversing with the buyer inside of the claim can occasionally backfire.

Agree that too much conversation is a bad thing. I always include tracking and haven't had a problem yet but if I do have a problem I am assuming that tracking history covers my side. Let us know how this turns out as you know what they say about assuming.

[braves_43]

Well I responded to the claim before seeing the additional responses here about not divulging too much information or not offering advice and my response was probably a little too wordy than it should have been but I don't believe I said anything damaging. Besides what you all recommended, I suggested that he contact his local police department and/or post office.

His response was, "The local police or Post Office can't and won't do anything about this. I would prefer the cards but will accept a full refund but nothing less."

Apparently he didn't even try and he's sounding more demanding now. It's just a $30-something dollar lot of cards but I'm standing my ground. I don't do a large volume of sales on eBay so the few sales I do complete, I'd prefer to keep the money, lol.

My response to his last response above was simply, "I'm sorry, but USPS tracking indicates the package was delivered on January 6th, 2017 at 5:25 PM."

Something similar happened to me a couple months ago which is why I am not backing down on this one. I sold a $40 PSA graded card and shipped the same way to Illinois. A couple weeks later the same thing happened - buyer opened a claim stating the item was never received. Tracking on that one showed that it was scanned "Out for Delivery" but never scanned as "Delivered." I contacted the post office out in Illinois and they apologized and said that due to the cold temperatures their carriers were having issues with the batteries in their scanners dying on their routes. I figured I was screwed and refunded that guy even though I felt that was a complete scam. I was telling that story (not complaining at all, just making conversation when I was there to ship more cards) to the postal worker at my local post office a few weeks ago and she said that was not handled properly at all by the post office in Illinois and that was a poor excuse. She got their postmaster involved and they were actually extremely helpful and were following up on it for me, however, I haven't heard anything in several days about a possible resolution. The effort was still nice.

I'll let you all know how this one shakes out...

[savedfrommyspokes]

Whatever you do, absolutely stand your ground. I would not send another message to the buyer. Strictly go through ebay only....they will side with you. I would give ebay a call, point out the tracking information shows as delivered and ask them to resolve this case immediately. If the buyer then leaves some sort of unjustified bad feedback, call back and speak to a live person at ebay and they will remove it.

[Zach Wheat]

This exact scenario happened to me, except I was on the other side. I was the buyer. The transaction value was $700. The card was shipped insured with tracking but for whatever reason signature confirmation was not requested. I never received the card, although tracking indicated the card was delivered to my address.

As a buyer, if this happens to you, the case will not be decided in your favor since tracking indicates the package was delivered. However, if you go through eBay help and talk to customer service they will initiate reimbursement if you open a case with IC3.GOV - where internet crimes are reported and provide proof you have reported this crime to the postmaster.

eBay will send you a link where you can upload documents proving you've filed a case. On an exception basis i.e. read once or possible twice - you will likely get your money back.

As a buyer always ask for the seller to require Signature Receipt upon delivery to prevent this.

Z