Auction House Shipping Question

Snapolit1 · #1 12-08-2017, 09:16 AM

I can see both sides of this. Would have been nice sure. But you sent them a few items that didn�t sell well, then sent them more items and didnt like what they valued them at and ask they be returned. Great relationship building move? No. But it Didn�t exactly seem like the beginning of a fruitful relationship anyway.

sycks22 · #2 12-08-2017, 09:54 AM

What their estimates are on their website means absolutely nothing for what it'll actually sell for. I've seen cards estimated at $5k and go for $50k. It's just a ploy to get people thinking "Is this a good deal? Should I bid?". As for the second comment about wanting your items back after hearing their estimates, shouldn't that have been done before sending them out? I don't see why the AH should lose money in shipping if a client wants their cards back regardless if they've done business with them in the past.

Snapolit1 · #3 12-08-2017, 10:02 AM

I�d be surprised if any AH regularly eats $50 shipping costs where they need to return something to a consignor and haven�t made a sale. Maybe a courtesy for high level customers. Seems like that would eat into the bottom line pretty quickly.

EYECOLLECTVINTAGE · #4 12-08-2017, 10:14 AM

Quote:

Originally Posted by sycks22

What their estimates are on their website means absolutely nothing for what it'll actually sell for. I've seen cards estimated at $5k and go for $50k. It's just a plow to get people thinking "Is this a good deal? Should I bid?". As for the second comment about wanting your items back after hearing their estimates, shouldn't that have been done before sending them out? I don't see why the AH should lose money in shipping if a client wants their cards back regardless if they've done business with them in the past.

Well I should have been more clear. They won't appraise till they see it.

Al C.risafulli · #5 12-08-2017, 10:47 AM

Usually I don't drop into threads like this (thanks for the props, Steve), but there are a couple of issues that I see happening with this last LOTG auction, and I'm not sure there's a better way to deal with it than this.

Emails I send are not reaching their destination, and neither are emails regarding tracking numbers. I'm getting 5 or 6 emails a day about this, to the point where I actually set up a new email address with a new domain name, just so I can send followup emails.

EVERY PERSON who wins something in my auction receives two emails when their item ships: one from my auction software, and a SECOND email, from the USPS, that contains the tracking number.

If that email is not in your inbox, PLEASE check your spam folder. Since every package we send goes out via Priority Mail at the very least, there is a tracking number associated with each and every package we send.

If it's not in your spam folder, please reach out to me at info@loveofthegameauctions.com and I will respond with the tracking number. Apologies for whatever is causing this; I can't figure it out.

Also - just to clarify, in the case of consignments that do not sell, I do return those to the consignors at my expense (admittedly, it takes a while sometimes).

-Al

sycks22 · #6 12-08-2017, 11:07 AM

Quote:

Originally Posted by Al C.risafulli

Usually I don't drop into threads like this (thanks for the props, Steve), but there are a couple of issues that I see happening with this last LOTG auction, and I'm not sure there's a better way to deal with it than this.

Emails I send are not reaching their destination, and neither are emails regarding tracking numbers. I'm getting 5 or 6 emails a day about this, to the point where I actually set up a new email address with a new domain name, just so I can send followup emails.

EVERY PERSON who wins something in my auction receives two emails when their item ships: one from my auction software, and a SECOND email, from the USPS, that contains the tracking number.

If that email is not in your inbox, PLEASE check your spam folder. Since every package we send goes out via Priority Mail at the very least, there is a tracking number associated with each and every package we send.

If it's not in your spam folder, please reach out to me at info@loveofthegameauctions.com and I will respond with the tracking number. Apologies for whatever is causing this; I can't figure it out.

Also - just to clarify, in the case of consignments that do not sell, I do return those to the consignors at my expense (admittedly, it takes a while sometimes).

-Al

Al is a class act in every way possible. One of the best in the business.

Thromdog · #7 12-08-2017, 11:46 AM

Quote:

Originally Posted by Al C.risafulli

Usually I don't drop into threads like this (thanks for the props, Steve), but there are a couple of issues that I see happening with this last LOTG auction, and I'm not sure there's a better way to deal with it than this.

Emails I send are not reaching their destination, and neither are emails regarding tracking numbers. I'm getting 5 or 6 emails a day about this, to the point where I actually set up a new email address with a new domain name, just so I can send followup emails.

EVERY PERSON who wins something in my auction receives two emails when their item ships: one from my auction software, and a SECOND email, from the USPS, that contains the tracking number.

If that email is not in your inbox, PLEASE check your spam folder. Since every package we send goes out via Priority Mail at the very least, there is a tracking number associated with each and every package we send.

If it's not in your spam folder, please reach out to me at info@loveofthegameauctions.com and I will respond with the tracking number. Apologies for whatever is causing this; I can't figure it out.

Also - just to clarify, in the case of consignments that do not sell, I do return those to the consignors at my expense (admittedly, it takes a while sometimes).

-Al

Thank you Al!

jefferyepayne · #8 12-09-2017, 07:16 AM

Al always makes things right! Consign and bid at LOTG with confidence.

jeff

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