Ebay Negative Feedback

[cardsnstuff]

Originally Posted by Huysmans

If a buyer reneged on a purchase because he "lost" his money.... how understanding would most sellers be?? Think about it...

I have had 4 buyers cancel orders within the last 2 weeks; it was within a few hours and before I even shipped item, no harm no foul, right; {wrong I have to get my credit from ebay and I have to relist item and usually pay for add'l listing because my limit is used up} but it happens a lot more than you would think. I usually just relist & move on

[ngnichols]

Here's the thing, if you've got stuff listed on eBay, it needs to be in one specific place, easily accessible, and in order, PERIOD.

I don't care if you have 1 item or 10,000 items listed, be organized or don't be on there at all. It's not that hard.

That being said, not being able to leave a buyer negative feedback is definitely a significant drawback to eBay as some people non-pay, abuse eBay rules/policies, etc. A "non-payment" strike isn't enough to stop people.

I've set my eBay requirements as strict as I can make them and would make them even stricter if I possibly could. It just weeds out all of the a-holes that are on there. I look at my list of people blocked from buying/making offers on my items and about 99% of it is "Too many non-payment strikes."

[Marchillo]

I don't have a perfect answer but Buyer Feedback should be different than Seller Feedback (they should also be listed separately). Someone smarter than me should develop a system kind of like a credit score.

Here are the thoughts. Your score could go up and down in a few different ways -

Score goes up
Positive Feedback from Sellers - Big Impact
Leaving Positive Feedback for Sellers - Medium Impact
Paying for auctions in a certain amount of time - Small Impact
Length you are on ebay - Medium Impact


Your score could go down
Leaving negative feedback for a seller - Small Impact
Taking too long to pay a seller - Small Impact
Bid Retractions - Big Impact
Non-Payment - Big Impact

And when I say your score could go down based on leaving negative feedback this is what I mean. If I pay all my bills on time for years and have a couple of long term credit cards then maybe I have an 800 credit score. But lets say in a 2 month period I apply for a couple of credit cards, a car loan, and a house loan my credit score could be hurt very slightly with hard inquiries. But lets say I decide not to pay my bills and I get reported to collections this will have a huge impact on my credit score.

So leaving negative feedback would have a low impact on your ebay buyer rating while bid retrations and non-payment would have high impacts on your ebay rating. And then maybe set a threshold where sellers can block buyers who are below a certain threshold. It would put more responsibility onto the buyers and make them think twice about certain things. Maybe try to resolve the issue before leaving a negative feedback or not paying for an item or retracting bids.

I am saying this and I am only a buyer. I have sold less than 10 things on eBay in my life. But now I could start selling things on eBay with a 100% FB rating. And maybe I'll turn out to be a crappy seller.

I've thought about this outdated rating system from eBay and I feel they could do a better job. Whether its something revolving around my idea of not. Buyers should feel comfortable leaving negative feedback when the experience is negative but if they do it all the time without trying to resolve the issues it should reflect in their rating. Just my opinion.

[nat]

I don't know about the "reply to the negative" advice. Unless they're for selling counterfeits or something like that, I don't hold a negative or two against a seller. Things happen, isolated incidents are no big deal. What does make me reconsider dealing with someone is when they reply to their negatives blaming the buyer. Even if they're right, and it's the buyer's fault, the reply makes them sound like a jerk and someone whom it would be a hassle to deal with if things didn't end up going smoothly.

[jbsports33]

This would be one reason I have been thinking about not taking offers on items I do not have a best offer on - I get emails all the time to lower my price or get a lower offer - and have had similar issues, but nothing like this - so yes what happen to you may not be fair - but everyone is different and I would not have left you negative feedback

Jimmy