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  #1  
Old 02-05-2018, 12:16 PM
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ngnichols ngnichols is offline
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I am currently seeing about 2-4 weeks delay for them to actually put it into the system.

They are absolutely SLAMMED from orders and having moved to their new location in Cali.

They are basically where BGS was last year in terms of ability to get orders done in a timely manner. The thing that is saving them is that none of their services are guaranteed turnaround times vs. BGS being 100% guaranteed turnaround or it's free.

I get that there will be a little delay in getting it entered in with having to ship the order to them, but taking weeks to do so and then still not meeting the service level you paid for is pretty weak IMHO.
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  #2  
Old 02-05-2018, 12:35 PM
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Randy Trierweiler
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I sent a 15 card order in to PSA on 12-10-17 and it arrived 1-26-18, so 48 days might be a current estimate.
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Old 02-05-2018, 01:15 PM
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Quote:
Originally Posted by cardinalcollector View Post
I sent a 15 card order in to PSA on 12-10-17 and it arrived 1-26-18, so 48 days might be a current estimate.
You mean they logged it in to their system on 1/26/18.

Probably got there about 3 days after you shipped it.

It's pretty clear they are backed-up pretty bad.
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Old 02-05-2018, 02:44 PM
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Quote:
Originally Posted by ngnichols View Post
You mean they logged it in to their system on 1/26/18.

Probably got there about 3 days after you shipped it.

It's pretty clear they are backed-up pretty bad.
To clarify:

Shipped to PSA 12-10-17
Logged in at PSA 12-28-17
Received by me 1-26-18
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  #5  
Old 02-05-2018, 03:51 PM
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Quote:
Originally Posted by cardinalcollector View Post
To clarify:

Shipped to PSA 12-10-17
Logged in at PSA 12-28-17
Received by me 1-26-18
Gotcha.

What service level did you submit under?
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  #6  
Old 02-05-2018, 04:24 PM
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Mine was just a reholder.. I imagine that is the slowest possible turnaround time.
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  #7  
Old 02-05-2018, 06:41 PM
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Quote:
Originally Posted by ngnichols View Post
Gotcha.

What service level did you submit under?
New membership 10 day service, LOL
Last edited by cardinalcollector; 02-05-2018 at 06:41 PM.
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  #8  
Old 02-05-2018, 06:48 PM
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I recently sent them 1 ticket stub and said 45 day was fine. I guess I will see it by Memorial Day.
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