How long currently for PSA to enter order into their system?

Snapolit1 · #1 02-11-2018, 09:40 AM

Collectors Universes stock plunged this week after they slashed their dividend.

Orders taking forever to process. Apparently terribly understaffed.

No explanations from management to customers about insane delays.

Interesting.

If I had a $50,000 card right now that had to be graded I think it would be going to Florida.

Exhibitman · #2 02-11-2018, 10:45 AM

If the coin graders are sitting on their thumbs with nothing to do, get them over to PSA to shuck packages and pack slabbed cards, and shift the shuckers and packers to data entry. Management...duh.

My voucher order was received 2/3. I don't expect to see the 10-day submission until late March. I will not be renewing my PSA membership next year. It doesn't get you anything. Except a stupid coffee table book and a lousy magazine.

Any card I want to sell at the National I am planning to send in this month.

Exhibitman · #3 02-11-2018, 11:00 AM

The collapse of PSA's scheduling doesn't impact their on-site grading activity. They will be doing express grading at the Long Beach show on-site in two weeks.

I guess rustling up new $50+ fees is more important than clearing the backlog of existing customer orders.

ngnichols · #4 02-11-2018, 04:44 PM

Quote:

Originally Posted by Exhibitman

The collapse of PSA's scheduling doesn't impact their on-site grading activity. They will be doing express grading at the Long Beach show on-site in two weeks.

I guess rustling up new $50+ fees is more important than clearing the backlog of existing customer orders.

This was one of the issues that really hurt Beckett around this time last year. They were pulling graders/sales reps out on weekends to go do RCR at shows across the nation and then taking more regular submissions in while they were there. They were making money hand-over-fist, but they literally couldn't keep up with the insane demand they were seeing.

What I find hard to fathom is that PSA has basically fallen right into the same foot-steps that led Beckett into the issues they had this time last year.

bobbyw8469 · #5 02-12-2018, 03:24 PM

Quote:

Originally Posted by ngnichols

This was one of the issues that really hurt Beckett around this time last year. They were pulling graders/sales reps out on weekends to go do RCR at shows across the nation and then taking more regular submissions in while they were there. They were making money hand-over-fist, but they literally couldn't keep up with the insane demand they were seeing.

What I find hard to fathom is that PSA has basically fallen right into the same foot-steps that led Beckett into the issues they had this time last year.

Mind boggling, isn't it?

Yoda · #6 02-12-2018, 04:24 PM

It seems to me that PSA is falling into a classic business trap of new biz at any cost without providing the necessary backup to handle a massive flow of new submissions, particularly non-express ones. But their position of pre-eminent grader means customers are left to suck it up when guarantees mean nothing. I have to wonder what would happen to card values if Collectors' Universe goes bankrupt? Last SMR prices? Would PSA cardholders try to cross over their lost treasures to SGC or BVG, which would swamp them. Could a new grading company emerge?

ngnichols · #7 02-12-2018, 06:05 PM

Quote:

Originally Posted by Yoda

It seems to me that PSA is falling into a classic business trap of new biz at any cost without providing the necessary backup to handle a massive flow of new submissions, particularly non-express ones. But their position of pre-eminent grader means customers are left to suck it up when guarantees mean nothing. I have to wonder what would happen to card values if Collectors' Universe goes bankrupt? Last SMR prices? Would PSA cardholders try to cross over their lost treasures to SGC or BVG, which would swamp them. Could a new grading company emerge?

Here's the problem: None of their service levels are guaranteed turnaround times. N-O-N-E.

Unless you are somewhere where they are doing on-site slabbing, it doesn't matter what service level you pay for or submit under, it's still not 100% guaranteed turnaround time and it's plain as day written on their site. I'd think at some certain level, especially given the increase in price they charge, that you'd get a guaranteed turnaround time. That is a HUGE drawback to me and obviously, they use it to their advantage when they get into spots like this. They play games with when it gets entered into the system after it's been in their possession and also if they can't meet the "estimated" deadline, then they just pull the "it's not a guaranteed turnaround service" and give you the shoulder-shrug and "Sorry" song and dance.

cardsnstuff · #8 02-12-2018, 07:39 PM

Quote:

Originally Posted by Yoda

It seems to me that PSA is falling into a classic business trap of new biz at any cost without providing the necessary backup to handle a massive flow of new submissions, particularly non-express ones. But their position of pre-eminent grader means customers are left to suck it up when guarantees mean nothing. I have to wonder what would happen to card values if Collectors' Universe goes bankrupt? Last SMR prices? Would PSA cardholders try to cross over their lost treasures to SGC or BVG, which would swamp them. Could a new grading company emerge?

I prefer PSA; but simply because of resale value; but If were there competitor; {hey SGC} I would do a registry, and allow other top tier grading companies (PSA, BVG/BGS} cards be registered there. I think they could take away a huge piece of marketshare by doing so and providing better customer service.

PS. I am simply stock piling cards to grade and when my pile gets big enough than I won't mind waiting. Maybe I get lucky and in the meantime they get caught up.

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