My Hunt Experience...so far (a pennant story)

[ibuysportsephemera]

I really don't understand how Auction sellers, eBay sellers, internet sellers, etc. think it is OK to hide condition issues. Do they think that Buyers will be OK with omissions that directly relate to a buyers perceived value?

I am an eBay seller since the late 1990's. I go out of my way to include many pictures and a detailed description. I have never had a complaint.

Good luck and hopefully Hunt will do the right thing.

Jeff

[Bugsy]

I had a near identical experience with them a few years ago. They offered to send the item to the restoration service they use at my expense. I have never had a worse experience with any auction house and haven't bid with them since.

[rainier2004]

Id be pretty irritated Rob and its more troubling after Chris's post. At some point Id try to return it, but that's at their discretion and it sound like they don't care. They should treat customer better and jus be honest...another AH I probably wont deal with again.

[ullmandds]

I had no idea the condition issues pennant collectors toil over!!! All jokes aside this sounds like terrible customer service. After the situation is rectified I would think twice about ever using them again!

[Fred]

I would have to believe that every AH has an issue here and there. I've had positive experiences with Hunt Auctions. Sorry to read your experience was not good. Hopefully everything works out.

Adding - I would handle it by being a little patient. I can see your point. If a company tells you they will contact you on a specified date, then I would expect that contact. However, what if the person is ill or out of town on vacation? The office may not disclose this information. I'd continue to call them but I probably wouldn't have brought it into this board as a post until after at least a week or more. In the end, I'm going to guess that this will probably be resolved to your satisfaction.

[Leon]

This was posted in the wrong thread a little while ago. It was supposed to be put in this thread.

Everyone makes mistakes. It's how they are handled that separates the cream from the chaff. I think they do the right thing when Dave is able to be gotten a hold of.

chaff
CHaf/Submit
noun
the husks of corn or other seed separated by winnowing or threshing.
synonyms: husks, hulls, pods, shells, bran, shucks
"separating the chaff from the grain"
chopped hay and straw used as fodder.
worthless things; trash.

.

[Snapolit1]

That’s horrible.

[Fballguy]

Originally Posted by Fred

I would have to believe that every AH has an issue here and there. I've had positive experiences with Hunt Auctions. Sorry to read your experience was not good. Hopefully everything works out.

Adding - I would handle it by being a little patient. I can see your point. If a company tells you they will contact you on a specified date, then I would expect that contact. However, what if the person is ill or out of town on vacation? The office may not disclose this information. I'd continue to call them but I probably wouldn't have brought it into this board as a post until after at least a week or more. In the end, I'm going to guess that this will probably be resolved to your satisfaction.

I wouldn't have brought it to this board if I had the slightest feeling of being treated with even the minimum standard of customer service....not to mention honesty. I held up my end of the deal. I paid quickly. I would hope they'd do the same. We'll see.

[Fred]

Rob,

To be clear - I'd also be pretty pissed off too after being shined on for that many days in a row. Please don't think or feel I don't understand the frustration. I still believe in the end it will shake out ok for you.