Would You Leave A Negative?

[markf31]

Absolutely not.

I think that sellers who go above and beyond when they make a mistake is great, and they should be applauded. But a seller who admits to a mistake and makes the buyer whole again should not be penalized for that.

This seller initiated and apologized for their mistake and made you whole on the extra shipping charges, and from the looks of it did all of this quite quickly without hesitation. I do not believe a seller should be expected to go above and beyond making the buyer whole again when the seller makes a mistake, and to go beyond that and even contemplate punishing the seller for not doing so is just stupid IMO.

[ibuysportsephemera]

Thanks for the input guys....I appreciate the responses. I have definitely decided that I will not leave a negative because I do believe it was an honest mistake (I checked his completed sales). That being said, I am leaning towards a Neutral. He did make a mistake, but it was at my expense. I did tell him that I was unhappy and he didn't respond or offer anything for my troubles. The way that I conduct my business is that the customer is (almost always) right. I bend over backwards if I make a mistake to make sure that the buyer is as happy as I can make them (free shipping, full refund, etc.). On the purchase of the 2 jerseys my per item average would have been around $25. Because of his mistake, my cost on the single jersey is almost $30. In addition, the jersey that he sold to someone else is the one that I wanted more. The lack of good customer service irritates me, so I am still unhappy about the whole situation.


Jeff