Angry buyer over choice of shipping method

[rats60]

You really should ask people before you ship Fed Ex. For me I have to have someone wait at the house all day and hope the driver can find my house. Otherwise, I have to drive 1 1/2 round trip to pick up the item. They don't have the number of locations that UPS has. Their drivers are independent contractors and can deliver the item or not. They have fewer deliveries and have to cover more area and often are not familiar with the area they are delivering to. I too would be pissed if someone did that with a 100.00 card. Send USPS insured with signature confirmation or UPS.

[Thromdog]

As soon as an auction house sends the FedEx number and it shows in transit, I have them redirect it to the Walgreens by my house. Very easy.....

[pokerplyr80]

You also have the option to pick it up at your local fed ex office if you can't be home for delivery. $100 is a little low to require a signature, but you're just trying to protect yourself. Guys like your customer are why I dont like selling cards on my own. Especially lower value cards. Too much of a hassle. I would tell him to refuse delivery and cancel the transaction.

[bnorth]

Originally Posted by pokerplyr80

You also have the option to pick it up at your local fed ex office if you can't be home for delivery. $100 is a little low to require a signature, but you're just trying to protect yourself. Guys like your customer are why I dont like selling cards on my own. Especially lower value cards. Too much of a hassle. I would tell him to refuse delivery and cancel the transaction.

That would be great IF you have a local Fed Ex location. My closest Fed Ex is 90 miles away. IMHO the seller caused the problem by adding the signature without advertising it on such a low priced card.

[Marchillo]

I bought 200 card savers (yes 1 box) that had to be signed for via FedEx. Lucky for me, mine is 15 minutes away and was just an annoying inconvenience. That being said I didn’t say anything to the seller and wouldn’t leave a neg. but if it were 90 minutes away I’d be really annoyed.

[frankbmd]

A recent Fedex delivery rattled my front door loudly. I was home and immediately went out to investigate. The package had been thrown at the front door. The driver was just getting in the truck and pulled away before I could complain.

I guess he was just running late and yes I do have a doorbell. I wonder whose signature he used.

[ruth-gehrig]

And I was told by FedEx that "direct signature" doesn't really exist because anyone at that address can sign for it. I had always previously thought direct signature was for a specific person.

Frank you should check online with the delivery confirmation number and see who "signed" for it. I had a consignment sent to an auction house with direct signature required which was signed for by someone else. I panicked thinking it was delivered to wrong address. Luckily auction house quickly relieved my anxiety

[edjs]

Besides picking up at a FedEx location, you can pickup at Kroger, Albertsons, or Walgreens. Use the redirect and hold tool. Works great for me.

[pokerplyr80]

Originally Posted by bnorth

That would be great IF you have a local Fed Ex location. My closest Fed Ex is 90 miles away. IMHO the seller caused the problem by adding the signature without advertising it on such a low priced card.

I hadn't thought of that. However if you live in the sticks and a seller has listed fedex as their shipping method I feel it's on the buyer to say they would prefer USPS.

[Luke]

Originally Posted by Peter_Spaeth

For me USPS is far and away the best option and I typically won't do signature required for anything under $500. Not a huge deal though the guy should just chill and move on.

Originally Posted by bnorth

For a $100 item I would also be pissed if I had to sign for it. I wouldn't leave a negative though.

I agree with both of these, and with Jeff. Though I realize I'm lucky to have a pickup spot so close to my house.

[rats60]

Originally Posted by pokerplyr80

I hadn't thought of that. However if you live in the sticks and a seller has listed fedex as their shipping method I feel it's on the buyer to say they would prefer USPS.

I live in a town of 33k. I wouldn't exactly call that the sticks. We have UPS and quite a few drivers/routes. Fed Ex just doesn't have enough business. They have 1 driver servicing multiple cities. My irritation is the driver turnover and drivers that can't find an address in the middle of a city with today's technology. I have had the same UPS driver for 25 years.

[Huysmans]

As a Canadian, anything bought from the US that is sent FedEx or UPS faces additional charges for crossing the border, fees that are NEVER incurred if the item is shipped USPS.
Additionally, I used to live in a city of just under a million people, and the pick-up locations for both couriers were at least a half hour drive. The packages also never arrived without some damage or wear-and-tear. So I learnt my lesson... any seller that insists on using those couriers.... I refuse to do business with.