A Message From REA

[T_Hamilton]

Brian -

They proactive communication from you and your team was impeccable. You did the best you could do and controlled what you could. Problems happen, but it is how you respond to them... Personally, I think you and your team did a fantastic job under the circumstances.

Best,

Taylor

[greenmonster66]

Great communication on your end, always up to date, only disappointed I didn't win 1 auction :-(

[Rhotchkiss]

Brian, stuff happens. What is most important is that you communicated regularly and often and you did your best under impossible circumstances. No love lost here. My only complaint is that i wish the outages started before I got into a bidding war for Zeenut Claxton!!

Ryan Hotchkiss

[jetsguy1]

While it was a nitemare for sure, REA has maintained the dignity that we have come to expect. I received numerous emails detailing the issues to the extent that I felt that the REA Crew was doing everything they could under the most difficult of circumstances. I work in the live event business and I can tell you that things happen, sometimes in a hurry, that simply cannot be accounted for in advance. The risk is always there and nobody thinks about it, except the producers of the live event, until it happens.
My hat is off to you Bryan and the rest of your crew. You will fix it and we will return as we should. Honesty is always the best policy and you have been a good man for standing up and telling the truth...
MPH

[Michael Peich]

Hi, Brian,

Thank you, as always, for the transparency and concern for the service you provide. I can only imagine what a nightmare the slow server situation was for you, your staff, fellow bidders, and consignors. While I cannot speak for others, I can speak for myself and report that when I called REA and spoke with Bob, he was patient, considerate, and concerned that I and others were having problems. He explained what he could and did everything in his power to help me, and I presume others. I know that the rest of the staff extended the same courteous assistance to others as Bob did with me.

My only disappointment is learning that some folks were disrespectful and hateful in their emails/calls to the office. That kind of behavior has no place in this arena, something we call a hobby. I am sorry you and the staff had to endure other people's bad behavior.

Cheers,
Mike

[Luke]

Originally Posted by Michael Peich

Hi, Brian,

Thank you, as always, for the transparency and concern for the service you provide. I can only imagine what a nightmare the slow server situation was for you, your staff, fellow bidders, and consignors. While I cannot speak for others, I can speak for myself and report that when I called REA and spoke with Bob, he was patient, considerate, and concerned that I and others were having problems. He explained what he could and did everything in his power to help me, and I presume others. I know that the rest of the staff extended the same courteous assistance to others as Bob did with me.

My only disappointment is learning that some folks were disrespectful and hateful in their emails/calls to the office. That kind of behavior has no place in this arena, something we call a hobby. I am sorry you and the staff had to endure other people's bad behavior.

Cheers,
Mike

Well said. I couldn't agree more.

[Rickyy]

I appreciated their attempts to fix it behind the scenes and updating us to the best of their abilities.

Ricky Y

[brass_rat]

Errors and mistakes happen. What's important is being open and honest about them and then taking steps to learn and improve from those mistakes.

It sounds like Brian and the team are on track on all of these.

Much appreciated.
Steve

[GregMitch34]

Nevertheless, will probably be consigning again for March. See you soon, Brian!

[tbob]

Originally Posted by Michael Peich

Hi, Brian,

Thank you, as always, for the transparency and concern for the service you provide. I can only imagine what a nightmare the slow server situation was for you, your staff, fellow bidders, and consignors. While I cannot speak for others, I can speak for myself and report that when I called REA and spoke with Bob, he was patient, considerate, and concerned that I and others were having problems. He explained what he could and did everything in his power to help me, and I presume others. I know that the rest of the staff extended the same courteous assistance to others as Bob did with me.

My only disappointment is learning that some folks were disrespectful and hateful in their emails/calls to the office. That kind of behavior has no place in this arena, something we call a hobby. I am sorry you and the staff had to endure other people's bad behavior.

Cheers,
Mike

+1.

I self-censored my comments about how this is reflective of the mean and hateful diatribes we are enduring in today's society these days.
Brian, sorry you had to endure this.

[Golfcollector]

Originally Posted by T_Hamilton

Brian -

They proactive communication from you and your team was impeccable. You did the best you could do and controlled what you could. Problems happen, but it is how you respond to them... Personally, I think you and your team did a fantastic job under the circumstances.

Best,

Taylor

+1

[glynparson]

Originally Posted by T_Hamilton

Brian -

They proactive communication from you and your team was impeccable. You did the best you could do and controlled what you could. Problems happen, but it is how you respond to them... Personally, I think you and your team did a fantastic job under the circumstances.

Best,

Taylor

I agree with this 100%. Great job by the whole team

[Jobu]

I agree that abuse for this type of thing is totally uncalled for, shame on those people. As has been stated, $hit happens and making the best of it doesn't involve being a jerk to people who are doing their best to fix something that is beyond their control or ability to plan for. I like Brian and I like REA.

With that said, free shipping for winners is a nice gesture for their annoyance but a bit misplaced. The winners only could have benefited from the website problem keeping competing bids away - at best the site issues had a neutral effect and winners paid what they would have anyway, at worst, there were tens of thousands of dollars of bids not placed. The people who were annoyed and also may well have lost money here are the consignors and REA, the bidders only could have come out ahead or paid what they would have anyway.

[drcy]

I didn't win anything. Do I also get free shipping?
"Doable free shipping."
Whoah.

[autograf]

Thanks for the explanation and being up front with everyone. Obviously, some people confronted this situation with the same finesse and care that they probably confront many of the other situations in their lives, their family, kids and many of their other social interactions. Crazy, crazy stuff. Hope you got some rest at some point and know you're working hard to eliminate the possibility of a similar occurrence.

[cgreat14]

Man you guys screwed up. Go back to the old days when I could stay up till 5:45 AM and kick ass. I would out wait those guys and would win every time. It was a challenge but I loved it. Look at Mile High...still doing the same way and no complaints. Stop trying to fix it, if it works. You got the moaners out there who complained about staying up too late....tough....it worked.

[NC-Vintage]

Brian and the entire team at REA are first class ! They have proven it once
again with how they handled a difficult situation last night.

[pawpawdiv9]

I placed my MAX BID and sat on it days beforehand. Didn't have to worry about sleep at all. In the end, I still WON.

[kmac32]

Great auction, no issues with me

[Leon]

Originally Posted by cgreat14

Man you guys screwed up. Go back to the old days when I could stay up till 5:45 AM and kick ass. I would out wait those guys and would win every time. It was a challenge but I loved it. Look at Mile High...still doing the same way and no complaints. Stop trying to fix it, if it works. You got the moaners out there who complained about staying up too late....tough....it worked.

You want to give an opinion, awesome. Please put your full name next to your post per the rules....and for the record I like the way they close now better than before because of people like you. ....There is no harm in staying up all night but there is no need to either.

And I too think REA did as well, or better, as could be expected under the circumstances. There is no playbook for that sort of thing. Good job by Brian and team....

[bobbyw8469]

Originally Posted by Leon

You want to give an opinion, awesome. Please put your full name next to your post per the rules....and for the record like the way they close now better than before because of people like you. ....There is no harm in staying up all night but there is no need to either.

And I too think REA did as well, or better, as could be expected under the circumstances. There is no playbook for that sort of thing. Good job by Brian and team....

Agreed...I should NOT be penalized because I live on the east coast!

[Pack The Ripper]

Hiccups happen is business. You've handled this situation with a proactive and professional posture. Hold your chin up Brian.

Let's look forward with anticipation and positivity for the next auction.

[RedsFan1941]

Originally Posted by bobbyw8469

Agreed...I should NOT be penalized because I live on the east coast!

so you got a catalog this year?

[drcy]

Originally Posted by Leon

You want to give an opinion, awesome. Please put your full name next to your post per the rules....and for the record I like the way they close now better than before because of people like you. ....There is no harm in staying up all night but there is no need to either.

And I too think REA did as well, or better, as could be expected under the circumstances. There is no playbook for that sort of thing. Good job by Brian and team....

At first, I thought he was bein joking/sarcastic but wasn't so sure as it went along.

Though I no longer collect/bid-- as a late night person and a West Coaster, even I thought it was ridiculous how late (early) the auctions went to.

[iwantitiwinit]

Brian that explanation and customer friendly attitude is the type of response I look for when doing any type of business with people. Great job and I look forward to bidding and possibly consigning to REA in the near future.

Thanks,

Bob I.

[1952boyntoncollector]

Originally Posted by Leon

You want to give an opinion, awesome. Please put your full name next to your post per the rules....and for the record I like the way they close now better than before because of people like you. ....There is no harm in staying up all night but there is no need to either.

And I too think REA did as well, or better, as could be expected under the circumstances. There is no playbook for that sort of thing. Good job by Brian and team....

i think cgreat14 is kidding...i wonder what number 14 on the name references..perhaps a football or baseball great?