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#1
01-15-2019, 02:42 AM
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In the past, if you have a bad experience with a company, typically you call, wait, get transferred a few times, finally you may get to the person who can help you. Maybe they do and maybe they don’t.
Today, you post something on their social media or online and they are calling you to get it resolved. 
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#2
01-15-2019, 05:32 AM
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I never said, or even implied that one shouldn't use social media. I just feel that the mark of a good company isn't that they never make mistakes, rather it's in how they deal with the problems that occur. There's no timeline here. If you're unhappy with the response you receive, by all means share. I just don't like the extortiony aspect of trying to force a company's reaction before giving them an honest chance to do right. I don't think that's what the OP was doing, but that's why I feel so strongly.
__________________
Check out https://www.thecollectorconnection.com Always looking for consignments 717.327.8915 We sell your less expensive pre-war cards individually instead of in bulk lots to make YOU the most money possible! and Facebook: https://www.facebook.com/thecollectorconnectionauctions
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#4
01-15-2019, 07:47 AM
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The more people I speak to, the more I realize public shaming works wonders. After months of getting the run around, one bad Yelp review usually gets a problem solved, or at least a call back. It's sad business has come to this level.
__________________
"Trolling Ebay right now" © Always looking for signed 1952 topps as well as variations and errors
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#5
01-15-2019, 07:52 AM
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I agree if you are getting the run around it's a great tool.
__________________
Check out https://www.thecollectorconnection.com Always looking for consignments 717.327.8915 We sell your less expensive pre-war cards individually instead of in bulk lots to make YOU the most money possible! and Facebook: https://www.facebook.com/thecollectorconnectionauctions
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#6
01-15-2019, 07:56 AM
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See both sides of the coin. Sometimes a private communication is the better course. But often times when I raise such issues the receiving party gets all defensive and tells me they didn't see that at all, how I did something wrong, tell me if it happens again, etc. Those kind of complete waste of time responses. Sometimes calling someone out publicly moves them to actual action.
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#7
01-15-2019, 08:45 AM
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Gonna make this my last thought on the subject. I understand all the reasons for going public AFTER not receiving satisfaction, but what disadvantage is there in giving the company in question a chance? I believe all the responses in favor of social media outing of a company rely on a hypothetically unresponsive company.
__________________
Check out https://www.thecollectorconnection.com Always looking for consignments 717.327.8915 We sell your less expensive pre-war cards individually instead of in bulk lots to make YOU the most money possible! and Facebook: https://www.facebook.com/thecollectorconnectionauctions
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