Post office says delivered, Buyer says no...

[Promethius88]

Originally Posted by buymycards

That is correct. The gps tracking is incredibly accurate. When I was still working for the PO, I used gps tracking to locate packages. I would be able to tell customers things like -"Have you looked in your garage?", because the tracking was that precise. I could also tell them - "It looks like it was delivered to 406 Oak St instead of 408 Oak St". Then I would go where it was delivered and get it take it from the incorrect address to the correct address.

When you go to the PO to file a complaint, always insist on talking to the Postmaster or Supervisor. Some clerks can use the GPS tracking tool, but usually it is a management employee who has access to it. If it was correctly delivered, they can print you a map that shows exactly where it was delivered. It will also show the time of delivery. If the package shows that it was scanned as delivered at 10am and your carrier normally delivers your mail at 3pm, then there is a problem and the Supervisor should take that up with the carrier.

But....what happens when it shows delivered but "awaiting delivery scan"?

[buymycards]

Originally Posted by Promethius88

But....what happens when it shows delivered but "awaiting delivery scan"?

I don't know how that could happen. Where does it show these items? On the USPS tracking site?

Do you have a tracking #?

[Promethius88]

This is what it shows on Ebay under my purchased items.

Delivered on Aug 27, 2019

Tracking number: Tracking number 9400109699937752170040

This item has been shipped.

This is what it shows when you click on the tracking number. Sorry, can't figure out how to do the screen shot.


Aug 27, 2019
12:11am

AWAITING DELIVERY SCAN
SPRINGFIELD, IL 62704


Aug 26, 2019
10:11am

OUT FOR DELIVERY
SPRINGFIELD, IL 62704

[frankbmd]

Well at least you don't have a tracking number from Singapore.

I tried to save a buck or two ordering a rather common item from a vendor in Singapore on August 21st.

I was reassured that the parcel was accepted by the post office three times on August 23rd.

On September 3rd, Singapore cleaned out the post office and my package was "dispatched to overseas".

The question not answered was whether the parcel was placed on a slow boat to somewhere (China perhaps) or whether it was placed in a corked bottle and cast off the pier.

To the seller's credit the delivery window in the listing was 5 weeks long ending in earlier October. It did not state whether the uncertainty is due to variability of the prevailing trade winds or perhaps the ocean currents.

This thread will probably die before my delivery, but I can always start another one for updates.

[buymycards]

Frank, I have been watching the hurricane news and I saw your package floating in the ocean outside of Florida.

Tim, you don't have a delivery scan. You have an "out for delivery" scan, which means that the carrier put the package in his truck for delivery, but he did not scan it as delivered.

Since you can't go to the delivery Post Office, you might want to go USPS.com and file a missing package complaint.

[autograf]

Signature delivery doesn't do anything if the card is lost or damaged. Only full insurance will do something there. The USPS is generally pretty good about paying claims although in my experience it has taken 60+ days to get through the process a couple times. Good luck.......

[Jewish-collector]

Would it have helped to send it registered mail ?

[frankbmd]

Originally Posted by buymycards

Frank, I have been watching the hurricane news and I saw your package floating in the ocean outside of Florida.

Tim, you don't have a delivery scan. You have an "out for delivery" scan, which means that the carrier put the package in his truck for delivery, but he did not scan it as delivered.

Since you can't go to the delivery Post Office, you might want to go USPS.com and file a missing package complaint.

Thanks Rick. What a fool I am. I thought the media was tracking the hurricane and did not realize they were part of the Singapore Tracking Conglomerate.

[taul166]

I had a similar situation just recently. I live in a multi-story building. USPS tracking said card was delivered. Tracking number was included. Got an email from USPS saying the same. But, I had not received the package. I checked with the ebay seller. I talked to my building's front desk to see if anyone who received it by mistake in their box had turned the package in. I talked to the USPS and filed a claim.USPS, of course, said the item was delivered. I kept saying I had not received it. Several days later, I came in my building and proceeded to my apartment and what you know the card (without the shipping envelope) was at my front door.