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#1
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I just noticed which AH is involved. They are a bit difficult, but could possibly compromise with you. I have had mixed results with them, and have a few friends who were made whole (but only after a long "back and forth" ordeal).
Please keep us posted, and let us know how this turns out! |
#2
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What I would do
Worst case scenario is return for refund as item was not as described. I'm presuming you are asking the question because you have an interest, damage not withstanding, in one or both tickets. If that's the case then as previously suggested, communicate that you are open to keeping them for X$ reduction for the damage and see how the AH responds. They might be uncomfortable and give you the option to keep them or send them back as is or they may negotiate with you. Sorry to see that happen.
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#3
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I agree. I had a similar issue on a paper item from them and was extremely displeased with how they addressed it. Please let us know if you make an progress.
__________________
Always looking for: 1913 Cravats pennants St. Paul Saints Game Used Bats and Memorabilia http://www.net54baseball.com/showthread.php?t=180664 |
#4
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Understand also that an auction house is always going to be leery of setting a precedent and opening the floodgates to specious claims (not saying your is specious.) I am a fairly light touch for a refund as long as I have no reason to suspect foul play (the buyer damaged the item or is making a switch etc.) but I think some are afraid of getting the reputation of being too generous with returns which definitely can encourage abuse.
__________________
Check out https://www.thecollectorconnection.com Always looking for consignments 717.327.8915 We sell your less expensive pre-war cards individually instead of in bulk lots to make YOU the most money possible! and Facebook: https://www.facebook.com/thecollectorconnectionauctions |
#5
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Quote:
So the initial response is that in the description it talked about a tear, so they can’t do anything about it, even if the photo looked perfect. (Clearly that means that the ticket got torn in their possession). I ask them politely to review again as this seems a stretch. I will update afterwards as they said they would. |
#6
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torn ticket
The photo doesn't match the description. You can see the pinhole, but no tear is visible that I can see. In hind sight, you probably would have contacted the AH in advance of bidding about this disparity. That being said, I do think a partial refund is appropriate.
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#7
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That is just unacceptable....
The disclosure in their description does not even come close to addressing the magnitude of that tear. And in looking at the Ticket on their website, even under extreme magnification, you cannot see any tear in the upper-right quadrant. I would threaten legal recourse if they really think that they properly disclosed this condition issue. Especially given what you paid. Hate to say it, but I had a feeling they would make this challenging. Best of luck! |
#8
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Quote:
That said, I am a very fair person and hope that things resolve amicably. I spend a LOT on tickets/programs every year and hope that my reputation for honesty will help me out on this one. They said they would review and I am hoping that they will realize that currently the situation is just not 'right'. |
#9
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Quote:
It's bad enough that their photos are terribly low-res to being with. With that response, it's almost like they're insinuating that it's your fault for bidding on the lot.
__________________
Always looking for: 1913 Cravats pennants St. Paul Saints Game Used Bats and Memorabilia http://www.net54baseball.com/showthread.php?t=180664 |
#10
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Out them.
__________________
Read my blog; it will make all your dreams come true. https://adamstevenwarshaw.substack.com/ Or not... |
#11
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I am very much hoping that later this week I can give a 'they dealt with this well in the end' type of post. I'm trying to be as calm and reasonable about this as I can and trying to glean from the advanced collecting community what people think is fair as I approach them. I really think that they should take back the item that is damaged for a fair percentage of the final auction value (with BP of course).
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#12
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Hunt
There is a Hunt sticker on the topload. Look at the photo in the original post.
__________________
Rick McQuillan T213-2 139 down 46 to go. Last edited by buymycards; 12-18-2019 at 03:42 PM. |
#13
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Quote:
Poor descriptions, poor pictures and/or descriptions that don't match the pictures is fairly standard at many auction houses in my experience.
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R0b G@@13t |
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