Should an AH disclose any slab damage in their description?

Buythatcard · #1 02-01-2020, 10:04 AM

Quote:

Originally Posted by jgannon

I'm just wondering, and I guess the answer would have to be yes, but do they know how much business you've given them over the years? Did they know they were dealing with a long-time customer?

Either way, maybe you can contact them again and remind them, and let them know that under the circumstances, you feel that they could re-slab it for you. And that in the future, while they may feel that the picture alerted any potential buyer of the chip, that it would be better customer relations if they could specifically mention something like that in the future to prevent a customer from coming away from a sale with a bad feeling. If after telling them all this they come back with a negative answer, you could then let them know that if that's their decision and they don't want to do the right thing, you're not going to buy from them anymore. Doing all this I feel, gives them a couple more opportunities to make the situation right.

Good advice but I already said most of this to them. Their response was pretty much that it's the customer's fault for not using a microscope when viewing their images.

Buythatcard · #2 02-01-2020, 10:09 AM

It's okay with me that an AH missed the flaw and left it out of the description. It could have been an oversight. Happens to me all the time.

But, if a customer points out that something is not right, the seller or AH should make it right and own up to their mistake.

I was not looking for a handout. Just wanted them to make it right.

Since they didn't, it's up to me to move on.

Sorry for all of the venting but I feel better now.

bmattioli · #3 02-01-2020, 10:26 AM

Quote:

Originally Posted by Buythatcard

But, if a customer points out that something is not right, the seller or AH should make it right and own up to their mistake.

That's all that should be said.. I would ask them again to please make it right..

Fred · #4 02-01-2020, 10:30 AM

Poorly handled by the AH. I couldn't see the chip in the picture. Something like that should be noted in the item description.

jgannon · #5 02-01-2020, 10:16 AM

Quote:

Originally Posted by Buythatcard

Good advice but I already said most of this to them. Their response was pretty much that it's the customer's fault for not using a microscope when viewing their images.

Really dumb on their part. Definitely a drag. You would think that they wouldn't be that petty, nor alienate a long-time, loyal customer.

Orioles1954 · #6 02-01-2020, 10:18 AM

On a minimal/moderate flaw we always disclose that in our descriptions. If it is major damage we'll send it back for a reholder.

hcv123 · #7 02-01-2020, 10:45 AM

1) It should have been mentioned in the description
2) While I can see it in the scan now - there is likely no way I would have noticed it prior to it being mentioned.
3) The lot only closed at $138 - not leaving much room to "make it right" on the item.
4) You being as good a customer as you've communicated, I would think it would be in their best interest to take a hit on the lot and help you feel "satisfied".

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