New SGC updates

[bigfish]

Originally Posted by Rhotchkiss

Thanks for your opinion Toby, but no, it’s not dramatic. In fact it was intended exactly as I did it. I have many rare and expensive cards, and I rely heavily on the pop reports to make decisions on whether and for how much to acquire (and/or sell/trade) a card. I think many here do too. And for that reason the SGC and PSA pop reports directly impact card valuations and the value of collections. SGC has effectively eliminated their population report for pre 1930 cards- the database is so unsearchable it’s useless. I purposely aired my opinions strongly and publicly hoping that it will get more attention (and maybe others will join), than a phone call or email, which I understand from other posts are going unanswered and unreturned anyway.

I am on record numerous times that I prefer SGC over PSA (from a grading perspective), but I have also watched (year after year after year) the value of SGC slabs lose ground to the value of lesser cards in PSA slabs, and it’s all because of the PSA database and registry. What SGC does with its website and its pop report affects the value of every card sitting in an SGC slab. And this recent debacle is no exception. So I am pissed, very pissed. As should others who have cards in SGC slabs should be.

Breaking news.... TMZ reports....Despite a global pandemic and riots in the street, SGC halts all grading card services to address Ryan's multi million dollar pop chart collection demands!


Ryan cheers!


I do understand you're point but don't see the point in bashing a company you endorse on a chat forum? I just don't see the end game with back biting. Just call them and voice you're concerns. I think it will help you get it down. Posting here only slows you're cause.

I could be wrong and who cares.

Happy Collecting to you.

[Rhotchkiss]

Again Toby, thanks for opinion. Noted.

[bnorth]

SGC has the best slabs and does the best job at actually grading cards IMHO. They are beyond horrible at everything else.

As far as posting on here in my personal experience it works WAY better than contacting/trying to contact them.

I wanted to make a fairly big submission that included a complete set and around 50 additional cards a few years ago. Had nothing but problems with their shit show website. Complained about it on here and BOOM got a call from Matt at SGC and problems got taken care of.

[Leon]

Matt is at REA now.

SGC put hand cut on the labels of the holders for these cards. They told me to have people call them and they would tell them they aren't hand cut. Um, ok....then why put it on the label? Policy LOL.....



As far as posting on here in my personal experience it works WAY better than contacting/trying to contact them.

I wanted to make a fairly big submission that included a complete set and around 50 additional cards a few years ago. Had nothing but problems with their shit show website. Complained about it on here and BOOM got a call from Matt at SGC and problems got taken care of.[/QUOTE]

[Rhotchkiss]

This Post is dedicated to Toby:

Real life situation illustrating why SGC's new Pop report worse-than sucks:

Lets say I am trying to determine how many Honus Wagner, Street Clothes, W600's there are. So I go to SGC's pop report to see how many they have graded...

Well, I can no longer search by Player or any keyword whatsoever, including year. I can only search by set name (see pic 1).

So, I type in W600 -- because that is what the set is called -- and guess what, "No Result Found" (see pic 2). So the only way to search is by set name, yet I cant search W600 by its name.

Luckily, we know the W600 set is a Sporting Life set, so I search "Sporting Life". Bingo! 19 different results come up, half of which could be applicable to my query (see pic 3).

So, I start clicking on each potentially applicable one, having to start a new search every time I go back on my phone, and getting all sorts of confusing results. I have no clue now how many W600 Wagner Street Clothes have been graded by SGC now (god forbid I wanted to determine type 1 from type 2).

And here is the best part - look at the list: How are we to know the difference, if any, between

1902-11 Sporting Life
1902-11 Sporting Life Cabinet
1902-11 Sporting Life Cabinets

And then you have all the references to different years and differences in the same year between a Cabinet and Cabinets???!!!!

I mean, I think a 5 year old could do better than this.

[bnorth]

Originally Posted by Leon

Matt is at REA now.

SGC put hand cut on the labels of the holders for these cards. They told me to have people call them and they would tell them they aren't hand cut. Um, ok....then why put it on the label? Policy LOL.....



As far as posting on here in my personal experience it works WAY better than contacting/trying to contact them.

I wanted to make a fairly big submission that included a complete set and around 50 additional cards a few years ago. Had nothing but problems with their shit show website. Complained about it on here and BOOM got a call from Matt at SGC and problems got taken care of.

[/QUOTE]

Then REA got a great employee. I know the few times I had problems or questions I contacted Matt. He provided me with excellent service every time.

I did notice recently when I was going to submit some cards I couldn't find his contact info so I never did submit the cards.

[Ronnie73]

So I read that Matt is at REA. So is Andy Raffa a Net54 user? I know he's on Tobacco Row and always responds to posts about SGC over there.

[steve B]

On the whole "cut them some slack because of the pandemic" …

2017 the message board went away and "changes were coming"

Around 8-27-2018 some one posted what SGC said the changes would be.
How it went in red

"“The new ‘Submission Tracking’ feature will allow SGC customers to easily and precisely track where their order is within the process: from receiving, data entry, and grading, to encapsulation and shipping,” Grady told Sports Collectors Daily. “This feature will also allow our customers to see a current estimated date of the completion for their submissions.”
NO idea if this actually is there... clicking on "start a submission" in both locations on the main page doesn't work at all. Not a dead link, absolutely nothing so even if I wanted to submit cards I couldn't


The online submission form, too, will be simplified and Grady says every card SGC grades will be scanned in its holder prior to shipping.
Can't even get to the submission form, see above

“Customers will be able to see the images of these cards via our new ‘certification number look-up’ feature. This will allow customers to further verify authenticity by comparing the card they are planning to purchase with its image on the SGC site and be confident that it is actually the same card that SGC graded. SGC will also make sure that all certification numbers are randomized in order to protect customer privacy.”
Feature not active but "something great is coming"

Population Reports on the website will include images and users will be able to automatically upload scanned images of their cards to the Set Registry.
Nope, no images on the popreports.

Later this summer, SGC will also begin offering a ‘Grader Notes Option’ which will allow customers to review the notes made by its graders as they examined a card, which will help better explain the reasons why it received a certain grade.
Didn't see this anywhere, if its there it's well hidden

For the first time, Grady says SGC will also offer a buying and selling platform for users, which will be ready by late this year.

“We are building a marketplace that will connect collectors across the world and facilitate transactions. Collectors will be able to make offers through the Pop Reports, the Registry, and our new platform. We anticipate that this marketplace will serve as a valuable asset to collectors and will also provide us with helpful real-time pricing data.”
And.... another NO.

They have delivered on NONE of those features in at least two years, and probably closer to three. Maybe longer, I didn't go back beyond the 2017 ending of the message board.

That's delivery on 0 of 6 promised features after almost 2 YEARS... and that's being generous and figuring the time from late August 2018.

The pandemic has only been the last 6 months. What were they doing for the precious entire year. Oh right, web sites can also be developed remotely....

[Ronnie73]

Time to start the Multi Million Basher Club. Ryan easily makes it in. I'd say I'm in by a thread. But seriously, these companies care or at least used to care who got to grade some of the best cards and collections out there. When I reached out to PSA, I was like, this is going to help you financially, because the T206's are the most popular and if you factor in Subject and Factory numbers into the master set, many will be forced to reholder their cards in order to enter them into that elite registry set. They told me it was in the works. Here we are 5 years later. I haven't bothered to grade any of my cards until they do this. That was one reason I was looking forward to SGC's upgrade. But then was told Factory numbers would not be identified. So right there, I was out. You can at least determine the Subject by the date on the label. So I continue to wait. A coupe years ago a similar topic was brought up and someone responded to one of my posts that PSA was probably not concerned with grading my cards because they were of no importance to them. That was never my point. I just wanted someone to finally do something correctly and the company would benefit from everyone and everyone would benefit from the change. At this point, the only way to fix some of these sets is to start over. Recognize the front and the back, and all details and variations. Do a label or holder redesign to show it's from the new population count. Allow the older labels to dry up and disappear over the next few years. View the old label population report only for reference but follow population numbers with the new labels from now on. And while they are at that, scan the front and back of each of the cards so regrades and breakouts can be identified and reported to PSA for an adjustment. Wow, wouldn't all of that be nice?

[the-illini]

Originally Posted by bigfish

I do understand you're point but don't see the point in bashing a company you endorse on a chat forum? I just don't see the end game with back biting. Just call them and voice you're concerns. I think it will help you get it down. Posting here only slows you're cause.

Just my 2 cents but when a company states for years that it is working to improve the product its customers are paying for and nothing gets better then they are fair game for public scrutiny.