USPS Problem (PWCC Vault)

samosa4u · #1 07-02-2020, 09:10 PM

***UPDATE***

The tracking status has not changed. PWCC still never received it, and after making the buyer wait two months, I have decided to refund him. That means $300 USD loss for me - ouch!

I just want to add a few more things here: the buyer was very nice to me. He never opened a case against me. He just left everything up to me. I really took advantage of his kindness by making him wait that long!

Secondly, the folks at PWCC have also been very kind to me as well. No matter who I spoke with, he would always check for me, and try to give me some advice on what I should do. Again, there was only so much they could do here.

According to USPS, the parcel "might have been transferred to the manual section." It could have been delivered without a scan or is still sitting in the plant and "will definitely get delivered as soon as they are done with the manual sortation."

I don't even know what a "manual section" is, first of all. And secondly, why was my parcel transferred there in the first place? The address was correct and an invoice was inside as well.

Anyways, I just wanted to let all of you folks know what happened. It sucks, but I still consider myself lucky. What if it had been a $2,500 USD card instead?

ValKehl · #2 07-02-2020, 09:44 PM

I'm sorry for your $300 loss. I sense that you didn't purchase insurance, hence you self-insured it. I self-insure cards I sell for up to $100 - for a $300 card, I purchase $200 of insurance. If you frequently sell cards of this $ magnitude and don't purchase insurance, thinking of all the insurance $$ you have saved on past shipments may help you feel better about your current loss.

bobbyw8469 · #3 07-03-2020, 05:31 AM

Can you supply us with the tracking number?? I never saw it on the original post.

Seven · #4 07-03-2020, 08:55 AM

Quote:

Originally Posted by samosa4u

***UPDATE***

The tracking status has not changed. PWCC still never received it, and after making the buyer wait two months, I have decided to refund him. That means $300 USD loss for me - ouch!

I just want to add a few more things here: the buyer was very nice to me. He never opened a case against me. He just left everything up to me. I really took advantage of his kindness by making him wait that long!

Secondly, the folks at PWCC have also been very kind to me as well. No matter who I spoke with, he would always check for me, and try to give me some advice on what I should do. Again, there was only so much they could do here.

According to USPS, the parcel "might have been transferred to the manual section." It could have been delivered without a scan or is still sitting in the plant and "will definitely get delivered as soon as they are done with the manual sortation."

I don't even know what a "manual section" is, first of all. And secondly, why was my parcel transferred there in the first place? The address was correct and an invoice was inside as well.

Anyways, I just wanted to let all of you folks know what happened. It sucks, but I still consider myself lucky. What if it had been a $2,500 USD card instead?

Sorry to hear about your situation. I also encountered a bit of a problem with USPS. I think in general they're really being pushed to the limit, they aren't exactly funded properly to begin with, and with everyone ordering more packages mistakes are bound to occur.

bounce · #5 07-03-2020, 11:11 AM

go to your post office, ask for a supervisor, and ask them to do a trace on the package - if it has a tracking number, they can figure out where it is

any time this has ever happened to me, the above always worked and "jarred" it back loose in the system for delivery

samosa4u · #6 07-03-2020, 03:36 PM

Quote:

Originally Posted by bounce

go to your post office, ask for a supervisor, and ask them to do a trace on the package - if it has a tracking number, they can figure out where it is

any time this has ever happened to me, the above always worked and "jarred" it back loose in the system for delivery

I'm in Canada.

bobbyw8469 · #7 07-03-2020, 04:03 PM

Quote:

Originally Posted by samosa4u

I'm in Canada.

Well, that puts a fly in the ointment. Is it possible your card got lost in customs???

samosa4u · #8 07-04-2020, 11:44 AM

Quote:

Originally Posted by bobbyw8469

Well, that puts a fly in the ointment. Is it possible your card got lost in customs???

No, because then it wouldn't have made it to Rochester. Plus, the USPS rep didn't say anything about customs, so it must not be a customs problem. He thinks it either got delivered without a scan or might have ended up in the "manual section." Again, PWCC doesn't have it.

matthew · #9 07-05-2020, 07:48 PM

Hopefully it will turn up. There have been some major delays on items crossing the border. I had the following package coming from Canada. Check out this delay. I sure thought it was lost. Package arrived on July 2

June 30, 2020, 9:18 am
Arrived at USPS Regional Destination Facility
MEMPHIS TN NETWORK DISTRIBUTION CENTER

May 27, 2020
In Transit to Next Facility

May 23, 2020, 2:53 pm
Arrived at USPS Regional Facility
SAN FRANCISCO CA INTERNATIONAL DISTRIBUTION CENTER

May 22, 2020, 7:20 pm
Processed Through Facility
ISC SAN FRANCISCO (USPS)

May 21, 2020, 8:49 pm
Processed Through Facility
VANCOUVER, CANADA

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