ebay missing card gone bad

[Oscar_Stanage]

[b]justinfarber10 has been unresponsive to all messages sent outside of his ebay case.

"You sent me two eBay messages, neither asked a question, proposed a solution or requested my response in any way." - Justin



I believe both parties are telling the truth. Justin has a positive reputation, his explanations are plausible, and he does not appear to have a profile of someone who rips you off for $73. And, Brewing acted reasonably by exhausting all options given the hand he was dealt. he had no choice but to take this public.

I will say this was entirely avoidable, the one thing I do not understand is Justin's non-responsiveness. I have bought hundreds of cards from Ebay in the last 3 months and at the first inkling of an issue, I hit the "contact seller" button and ask them about my items. On two occasions, an item ended up tracking to a random post office on the other side of the country, and on one occasion the item was 'delivered' to the wrong location (seller filed a report with USPS, and it was back on track in a day). All matters were handled via email. Bottom line is that communication cures all ills. So I am little confused as to why you would not respond when a seller contacts you twice. I did not see the actual messages, but I am not sure why there needs to be a question or a specific request. An item was lost, just tell the guy... he obviously cared enough to contact you.

[swarmee]

It's standard operating procedure for most Blowout guys to recommend "Open a case and don't escalate anything. Just let eBay handle it." Mainly because discussing an open missing item case or INAD case with the seller will normally end in further complications than just ignoring all messages.
The culture is different because they're used to dealing with more scammers, and the best way to do that is to follow eBay's procedures.

[Oscar_Stanage]

Originally Posted by swarmee

It's standard operating procedure for most Blowout guys to recommend "Open a case and don't escalate anything. Just let eBay handle it." Mainly because discussing an open missing item case or INAD case with the seller will normally end in further complications than just ignoring all messages.
The culture is different because they're used to dealing with more scammers, and the best way to do that is to follow eBay's procedures.

makes sense. thank you for the info. I definitely already believed Justin's explanation. This comment clarifies my earlier question.