SGC and greed

[danmckee]

Originally Posted by kmac32

True! My grading is not about the grade, it is about how the card displays in my collection. It is also about protecting the card. Thought about it and they are probably doing the surcharge do to the value of the cards. The ones in August had no back and these did. Still does not justify their action in my opinion.

All of my sets from 1909 through 1975 display great in binders and plastic sheets. Very easy to pull a year out and flip through it.

[Hankphenom]

Originally Posted by danmckee

All of my sets from 1909 through 1975 display great in binders and plastic sheets. Very easy to pull a year out and flip through it.

+1. Love looking through your binders!

[kmac32]

Final solution for the issue at hand. Going to have them grade only my Chas O’Leary Koester bread card at the expedited level. It costs about $100 to do so but worth it to get it back into the display. Makes the current dollar amount paid basically a wash and they will return the rest of the cards ( 3 silks and a T210 Wahl card back to me. I refuse to pay the upcharge as I do not perceive the value in it as I have 2 silks that they did not put the mylar on and those cards are fine. I also understand what the mylar does but this was not explained to me and it was handled more as just give me your credit card.

A better explanation rather than it is what it is would have been appropriate as I am a logical person and do listen. Not exactly good customer service in my opinion. I had 2 solutions for them, grade the card without the mylar and what happens is mine to deal with ( which Would be fine for me) or grade only the Koester Bread card and send the rest of the cards back to me ungraded.

This is my last submission to SGC and I appreciate Tyler’s patience and help. SGC definitely dropped the ball on this one. Communication is everything and if losing a long standing customer over an upcharge is their choice, then that is their choice. As a business owner, I would never handle a client this way as you may have a short term profit but you lose over the long game. I may not spend a huge sum on submission but the bad will generated is not a smart move.

My 2 cents.

Kmac

[68Hawk]

Originally Posted by kmac32

Final solution for the issue at hand. Going to have them grade only my Chas O’Leary Koester bread card at the expedited level. It costs about $100 to do so but worth it to get it back into the display. Makes the current dollar amount paid basically a wash and they will return the rest of the cards ( 3 silks and a T210 Wahl card back to me. I refuse to pay the upcharge as I do not perceive the value in it as I have 2 silks that they did not put the mylar on and those cards are fine. I also understand what the mylar does but this was not explained to me and it was handled more as just give me your credit card.

A better explanation rather than it is what it is would have been appropriate as I am a logical person and do listen. Not exactly good customer service in my opinion. I had 2 solutions for them, grade the card without the mylar and what happens is mine to deal with ( which Would be fine for me) or grade only the Koester Bread card and send the rest of the cards back to me ungraded.

This is my last submission to SGC and I appreciate Tyler’s patience and help. SGC definitely dropped the ball on this one. Communication is everything and if losing a long standing customer over an upcharge is their choice, then that is their choice. As a business owner, I would never handle a client this way as you may have a short term profit but you lose over the long game. I may not spend a huge sum on submission but the bad will generated as not a smart move.

My 2 cents.

Kmac

Agree with everything you've said.
Poor communication is poor business, and they shouldn't be surprised that they will lose not only yours - but others because you've shared your experience.

[kmac32]

Originally Posted by danmckee

All of my sets from 1909 through 1975 display great in binders and plastic sheets. Very easy to pull a year out and flip through it.

Now I need your T205 Drum Back of Mordecai Brown at a price my budget can handle.