Heritage shipping delays of 3 to 5 WEEKS???

[perezfan]

Originally Posted by Shoeless Moe

This thread isn't about the carrier, it's about the auction house. 3-5 weeks delays before Heritage ships.

Robert Edwards and Heritage both ended early December, both had 3000+ lots, REA no delays, Heritage 3-5 weeks before they even ship.

That is the problem.

And with Heritage Reps who post on this Site, very interesting how on this topic they are dead silent.

Obviously they know this to be truth, but do not explain why.

Agree, and regarding the part in bold...

It is very disappointing that the Heritage Representatives freely post here when they want to promote something or have an agenda to sell. But whenever there is a legitimate issue or concern, there is nothing but dead silence.

Not only on this particular topic, but even more so with the proven altered cards they've sold in PSA holders. Despite being notified multiple times and continuously called out, they let these auctions run their course and refuse to reply to the valid and serious concerns.

I suppose they don't realize that they would gain and build credibility here simply by being honest and present when needed most. It's amazing how so many entities in this hobby manage to thrive despite themselves.

[effe]

I paid via echeck the day my invoice was ready. I guess my paltry purchase didn't even warrant the heads up email about the shipping delay.

[whiteymet]

Originally Posted by effe

I paid via echeck the day my invoice was ready. I guess my paltry purchase didn't even warrant the heads up email about the shipping delay.

I too received my invoice on 12/14, paid via echeck on 12/14 and still NOTHING! No shipment, no email with tracking info. NOTHING.

Stymied how others get overnight Fed Ex and I get crickets.......

[drcy]

Heritage isn't delaying shipping for fun and games. I'm sure they'd choose to have everything packed and shipped in half nanosecond if they could. The delay would be due to real practical problems.

Perhaps covid is related, and related to how workers can work or how independent companies they hire work or how many workers they can have in the same space.

[effe]

Originally Posted by drcy

Heritage isn't delaying shipping for fun and games. I'm sure they'd choose to have everything packed and shipped in half nanosecond if they could. The delay would be due to real practical problems.

Perhaps covid is related, and related to how workers can work or how independent companies they hire work or how many workers they can have in the same space.

I've noticed that its a recurring theme on this board that customers are willing to be patient to be so long as the seller makes a effort to communicate when there is going to be a potential delay. I'm not a first time customer and my purchase was over a grand. In my case I got nothing, not even the courtesy of the email that others seem to have received. I shouldn't have to learn about a potential month delay in shipment 2nd hand. Just before Christmas I sent them an email just to make sure there wasn't a problem with my payment or other details that I needed to address. To date I've gotten no response, nothing, not even the form letter about the delay.

[Pack The Ripper]

My lot was over $1,000 as well, but this is only my second purchase through Heritage. I got an email this afternoon saying that my package was shipped today FedEx overnight.

[whiteymet]

My winnings arrived. I believe it was sent overnight.

Only problem is the item was mis identified and once received I could clearly see it. Will be returning it.

[Scott L.]

I won an item in their 12/10 auction and it was delivered on 12/24 via FedEx overnight. I get the sense that if you are a repeat customer you might get some preferential treatment on the shipping end. Not saying that's right or wrong but I think it might explain why some get overnighted and others are still waiting. I don't have another explanation if that's not the case. I can understand your frustration.

Best,

Scott

[pherbener]

Originally Posted by Scott L.

I won an item in their 12/10 auction and it was delivered on 12/24 via FedEx overnight. I get the sense that if you are a repeat customer you might get some preferential treatment on the shipping end. Not saying that's right or wrong but I think it might explain why some get overnighted and others are still waiting. I don't have another explanation if that's not the case. I can understand your frustration.

Best,

Scott

I've been buying from them for 6 years, several times a year and have had no notice about anything. I left a message last week and another one today because I don't have time for holding 15-20 minutes as the message tells me. I wanted to bid on a few things Sunday but didn't due to the lack of communication.

[Scott L.]

Originally Posted by pherbener

I've been buying from them for 6 years, several times a year and have had no notice about anything. I left a message last week and another one today because I don't have time for holding 15-20 minutes as the message tells me. I wanted to bid on a few things Sunday but didn't due to the lack of communication.

Perhaps I'm completely wrong then!

[pherbener]

Originally Posted by Scott L.

Perhaps I'm completely wrong then!

It's hit or miss with them. In the past I've had them deliver items to me before I paid and thought that maybe it was because I was a repeat buyer but then it went back to normal. I understand concerns with COVID but this goes far beyond that!

[Snapolit1]

It's amazing how so many entities in this hobby manage to thrive despite themselves.


It's called greed. When people are greedy enough and think they are getting the deal of a lifetime they will proceed ahead at full speed, regardless of their awareness or suspicions of wrongdoing.

Originally Posted by perezfan

Agree, and regarding the part in bold...

It is very disappointing that the Heritage Representatives freely post here when they want to promote something or have an agenda to sell. But whenever there is a legitimate issue or concern, there is nothing but dead silence.

Not only on this particular topic, but even more so with the proven altered cards they've sold in PSA holders. Despite being notified multiple times and continuously called out, they let these auctions run their course and refuse to reply to the valid and serious concerns.

I suppose they don't realize that they would gain and build credibility here simply by being honest and present when needed most. It's amazing how so many entities in this hobby manage to thrive despite themselves.