Frustrated with USPS tracking?

[Fballguy]

I've had two packages missing since November. One coming to me and one I sent. Finally after nearly two months of patience, the buyer of the second packaged asked for a refund. Totally understandable, but when I went to issue the refund within ebay I kept receiving an error message directing me to PayPal. I thought this was because too much time had elapsed (about 57 days at this point). PayPal did allow me to refund, but there was no mention of the final value fee refund, so I called ebay to see how that would work.

Long story short, I knew more about the refund process than the person in Manila I spoke with. He kept repeating my situation back to me incorrectly and putting me on hold to either ask someone or find an appropriate answer in his script. He eventually came back and told me he was going to close the case against me (with no refund given at this point) and in 48 hours I would be able to refund the money within eBay. Ummmmm...ok. I hung up with zero confidence this was going to work and it didn't but the case was indeed closed now. I ended up issuing the refund from PayPal, but still no final value fee credit on my account.

And while on the subject of customer service, though the service ebay provided was woefully lacking, they are light years more helpful than those at the USPS. This is how opening a case with the USPS works. You open the case and request a call back. A rep from the DESTINATION post office calls you and says "We have no idea where your package is. Per tracking it never made it to us". Click.

Wow...Thanks I never thought to check the tracking. So amazing. And some want to raise the minimum wage?

[71buc]

I sold a card on 12/27 and shipped it on 12/28. It was out for delivery on 12/31. Buyer filed a claim on 12/08. I asked the buyer to be patient due to usps shipping issues. To his credit he did wait a week and was polite. Nonetheless eBay removed the funds from my account. I checked a moment ago and as you can see the card is still out for delivery. So I essentially paid USPS for the privilege of giving away my card.

[jayshum]

Originally Posted by 71buc

I sold a card on 12/27 and shipped it on 12/28. It was out for delivery on 12/31. Buyer filed a claim on 12/08. I asked the buyer to be patient due to usps shipping issues. To his credit he did wait a week and was polite. Nonetheless eBay removed the funds from my account. I checked a moment ago and as you can see the card is still out for delivery. So I essentially paid USPS for the privilege of giving away my card.

I had something like this happen where the tracking said out for delivery for several days. I emailed the buyer who told me it had actually been delivered but apparently never scanned as such by the carrier. Unfortunately, there's no way for you to tell if that happened and the buyer is just being dishonest about not receiving it.

[Directly]

Anyone been denied USPS Insurance Claims? I filed claim with USPS for missing/stolen contents. 1st appeal denied, This is of high concern for all of us if purchasing insurance is in vain--I guess its fortunate for me its only a 650.00 claim, and not 5,000--be aware USPS has some other serious issues at this time.

[Bigdaddy]

My property taxes took 26 days to arrive at the county treasurer's office - a 40 minute drive from home. Needless to say, I had not factored that into the date I sent them off.

[Orioles1954]

Originally Posted by Directly

Anyone been denied USPS Insurance Claims? I filed claim with USPS for missing/stolen contents. 1st appeal denied, This is of high concern for all of us if purchasing insurance is in vain--I guess its fortunate for me its only a 650.00 claim, and not 5,000--be aware USPS has some other serious issues at this time.

I always buy insurance with Ebay's private insurance. It saved my butt for $1,200+ once and was easy to work with.

[cannonballsun]

Originally Posted by 71buc

I sold a card on 12/27 and shipped it on 12/28. It was out for delivery on 12/31. Buyer filed a claim on 12/08. I asked the buyer to be patient due to usps shipping issues. To his credit he did wait a week and was polite. Nonetheless eBay removed the funds from my account. I checked a moment ago and as you can see the card is still out for delivery. So I essentially paid USPS for the privilege of giving away my card.

The exact same thing happened to me.

[Oscar_Stanage]

Seems this is a pretty common issue, but its annoying when it happens to you!
I have received a few Canadian packages, but never experienced this. USPS says it still in customs. US customs says it means it is with USPS.. Either way, it has not moved in a month.


--------------
March 10, 2021, 7:08 am
Processed Through Facility
ISC CHICAGO IL (USPS)
Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 7:08 am on March 10, 2021.

[BillyCoxDodgers3B]

Originally Posted by Wid_Conroy

Seems this is a pretty common issue, but its annoying when it happens to you!
I have received a few Canadian packages, but never experienced this. USPS says it still in customs. US customs says it means it is with USPS.. Either way, it has not moved in a month.


--------------
March 10, 2021, 7:08 am
Processed Through Facility
ISC CHICAGO IL (USPS)
Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 7:08 am on March 10, 2021.

The exact same thing happened to me, except going the other direction. An extremely valuable package, too. That Chicago International Sorting Center is so ineptly run. USPS blamed Canada customs, who had no record of the package ever making it across the border. This was in May of 2020. All is lost. USPS can't be bothered searching any more and told me as much in an email. I haven't used them for packages since.

[Oscar_Stanage]

Originally Posted by BillyCox3

The exact same thing happened to me, except going the other direction. An extremely valuable package, too. That Chicago International Sorting Center is so ineptly run. USPS blamed Canada customs, who had no record of the package ever making it across the border. This was in May of 2020. All is lost. USPS can't be bothered searching any more and told me as much in an email. I haven't used them for packages since.

i dont get it... its a package with a barcode. Given it is on mass scale, but how hard is this really?

[Fballguy]

Had a postal worker today tell me to not waste money on priority mail. They're not even hiding it any more. It's over Johnny.