Returning Cards to Heritage?

Rhotchkiss · #1 01-21-2021, 05:52 PM

You can�t return cards to heritage or any other AH. You win, you buy. You buy, you keep. You no buy, you banned. It�s not a store, or eBay.

scmavl · #2 01-21-2021, 06:16 PM

*note to self: do not sell cards to cmfxa*

Rickyy · #3 01-21-2021, 06:36 PM

yep no returns... most AH would be happy to blow up scans for you if you ask.

Ricky Y

atx840 · #4 01-21-2021, 07:12 PM

Their scans are top notch although occasionally creases arent as prevalent as in-hand.

Rhotchkiss · #5 01-21-2021, 09:05 PM

Wow Chris, that is pretty a big crease not to show up in a scan... is that the Lenox? (Awesome card)

atx840 · #6 01-21-2021, 09:27 PM

Yep, thanks!

perezfan · #7 01-21-2021, 09:27 PM

Quote:

Originally Posted by Rhotchkiss

Wow Chris, that is pretty a big crease not to show up in a scan... is that the Lenox? (Awesome card)

Happens a lot. That's why I wish sellers would disclose creases/wrinkles if they are present. Not just Heritage.... everyone. Far fewer sellers are doing it, and lazily opt only to say the grade ("PSA 4" for example).

The card itself should be more important than an assigned grade.

cmfxa · #8 01-21-2021, 10:05 PM

Quote:

Originally Posted by atx840

Their scans are top notch although occasionally creases arent as prevalent as in-hand.

This is exactly the scenario I'm worried about. One of the cards I'm looking at describes some kind of light crease, but I can't see anything in the pscan and Heritage won't give me any more pictures of it. Just a gamble I guess.

mantlefan · #9 01-21-2021, 10:10 PM

Most AH's have this statement in their auction rules:.

ALL SALES ARE FINAL. No returns are accepted.

jcmtiger · #10 01-21-2021, 10:14 PM

If you are not comfortible with that crease in top right corner. Don’t. Bid

JollyElm · #11 01-21-2021, 10:43 PM

I don't have a horse in this race, but OMFG!!! That is some serious ass Photoshop bullsh*t!!!!

Michael B · #12 01-22-2021, 04:00 AM

Quote:

Originally Posted by atx840

Their scans are top notch although occasionally creases arent as prevalent as in-hand.

I enlarged my screen to get a good look at it. I believe that was photoshopped to hide the crease. It is very blatant on the margin where it is completely gone. They did no do as great a job cloning the yellow as you can see remnants of the crease.

swarmee · #13 01-22-2021, 05:48 AM

It also could be scanner settings, not an intentional fix in photoshop. I know I bought a card from Dean's Cards via COMC that mentioned "crease" but wasn't visible in the scan. Bought it and the crease was huge; no funny business, just an unintentionally bad scan. Got a full refund with no problems.

Remember sometimes scanners omit the 1 in "150" on the back of T206 cards. That's not manipulation of the photo in photoshop either, just unintentionally bad scanner settings.

In this case, Heritage should definitely provide better scans since the OP has asked. Sounds like something the consignor would be disappointed to hear is not occurring.

AGuinness · #14 01-22-2021, 11:38 AM

Quote:

Originally Posted by JollyElm

I don't have a horse in this race, but OMFG!!! That is some serious ass Photoshop bullsh*t!!!!

Quote:

Originally Posted by swarmee

It also could be scanner settings, not an intentional fix in photoshop. I know I bought a card from Dean's Cards via COMC that mentioned "crease" but wasn't visible in the scan. Bought it and the crease was huge; no funny business, just an unintentionally bad scan. Got a full refund with no problems.

Remember sometimes scanners omit the 1 in "150" on the back of T206 cards. That's not manipulation of the photo in photoshop either, just unintentionally bad scanner settings.

In this case, Heritage should definitely provide better scans since the OP has asked. Sounds like something the consignor would be disappointed to hear is not occurring.

I can't jump to the conclusion of shenanigans, notably because I agree with the scanner settings assertion. Looking at the ridges of the slab that are on the sides and top of this example in the fine work in the post by JollyElm, it really drives it home how the light from the two scanners is so different.
That said, there's no excuse for a big auction house not to get scanner settings correct to give a very accurate image of every card.

Tabe · #15 07-22-2021, 01:08 AM

Quote:

Originally Posted by Michael B

I enlarged my screen to get a good look at it. I believe that was photoshopped to hide the crease. It is very blatant on the margin where it is completely gone. They did no do as great a job cloning the yellow as you can see remnants of the crease.

It's very obviously photoshopped. That's not a scanner setting, that's manual photo editing after the fact.

whiteymet · #16 07-22-2021, 01:27 AM

I understand the situations are different but through the years I have "returned" two items I have won. I put the word "returned" in parenthesis because one I never had in hand.

The first was with Heritage. They had a framed item that hid some small print that told me if the item was legit or not. I asked my questions and showed them another of the same item with the wording well before the auction was over and they replied that if I won the auction they would then take it out of the frame to examine. If the wording was present they would send it to me if not they would agree to not hold me to my winning bid.

They took it out of the frame, the wording was not there, They still insisted the item was original, but true to their word they did not hold me to my bid. They later relisted it, noting the missing printed words, while still saying it was original.

The second was a listing in a Lelands auctions with a number of photos. I forget the exact amount. Only a few photos were shown, but the listing stated that 30% were autographed. When I received the lot nowhere near 30% were autographed. I asked to return the lot and they agreed.

As noted these are different circumstances than the OP asked about, but to say all sales are final etc. that is not always the case.

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