PWCC Auctions - Mystery Bid Post Auction?

Tabe · #1 10-25-2021, 03:11 PM

Quote:

Originally Posted by sb1

So.. I won a few lots for resale. Won them at fair prices with some minor competition but liked the closing.

Invoice was correct and all prices matched my bid history.

That's the good news.

I paid my invoice by CC and somehow missed the various options to where the have my items sent(the few items that I have won on ebay over the years have always went to me my house or PO Box).

Now I have learned that by default they went to the vault(I discovered this after I saw no shipping charge). I contacted them immediately by their preferred chat method and was quickly entered into a back and forth conversation to amend the shipping error or so one would think.

My items were sent to the vault and they will not change the address. I have to wait approximately 20-25 days for the items to be curated into the vault and then request they be sent to me......I tried reasoning with them to no avail, that there must be some kind of remedy.

BE VERY CAREFUL WHEN PAYING YOUR INVOICE, the VAULT is the default address now, no matter where you had items sent before.

Scott

That...is stupid.

You'd think they'd be eager to make you happy so your first experience on their new platform is a positive one.

carlsonjok · #2 10-25-2021, 03:16 PM

Quote:

Originally Posted by Tabe

That...is stupid.

You'd think they'd be eager to make you happy so your first experience on their new platform is a positive one.

Try getting your broker to send you paper stock certificates some time.

Added in edit: One thing that really stood out to me on the new PWCC platform is that the cards are described as "assets." It says a lot about how PWCC views their business.

Peter_Spaeth · #3 10-25-2021, 04:04 PM

Quote:

Originally Posted by carlsonjok

Try getting your broker to send you paper stock certificates some time.

Added in edit: One thing that really stood out to me on the new PWCC platform is that the cards are described as "assets." It says a lot about how PWCC views their business.

He adopted that term years ago pre-scandal. To his credit he anticipated a long time ago how cards would increasingly be viewed as commodities to be invested in.

sb1 · #4 10-25-2021, 04:47 PM

Follow up......

So I reached out to Brent via email and within the hour I was contacted by a very helpful CS rep who while unable to reverse what I had done, was able to fasttrack the cards thru curation and into the Vault upon which I can have them sent to me. The curation should be done by weeks end, so only a few days longer than it would have been, had it processed as I thought it had.

The rep was most helpful and responsive.

Again, if you are paying for these items online just go slow and click the right boxes..

Scott

Tao_Moko · #5 10-25-2021, 05:10 PM

Quote:

Originally Posted by sb1

Follow up......

So I reached out to Brent via email and within the hour I was contacted by a very helpful CS rep who while unable to reverse what I had done, was able to fasttrack the cards thru curation and into the Vault upon which I can have them sent to me. The curation should be done by weeks end, so only a few days longer than it would have been, had it processed as I thought it had.

The rep was most helpful and responsive.

Again, if you are paying for these items online just go slow and click the right boxes..

Scott

Is the shipping fee reasonable? If not disclosed up front I'd be concerned about excessive handling and processing fees

Johnny630 · #6 10-25-2021, 05:17 PM

Is this a brokerage firm for assets or an auction house for cards ?

LoL just teasing.

nolemmings · #7 10-25-2021, 05:25 PM

Quote:

Originally Posted by Tao_Moko

Is the shipping fee reasonable? If not disclosed up front I'd be concerned about excessive handling and processing fees

I won a single graded card at a fair but rather low price and the shipping was $5.00.

Scott, I noticed right away that something was amiss when they showed the invoice and it waived/ struck-though the fees for shipping and sales tax (see OP post with scan). I figured the shipping could be waived as some sort of introductory offer but not the tax and they surely wouldn't be so bold as to show it wasn't being collected. I figured it must have been a promo for the Vault and sure enough, that was the default setting.

sb1 · #8 10-25-2021, 05:32 PM

I believe my shipping was originally $15 I can�t see it currently, I assume the shipping from the vault will be the same. Mine was 4 cards at a value of just under 900. I did not have an issue with that. It�s a little more than some, a little less than others, so about average I would say.

jh691626 · #9 10-27-2021, 06:38 AM

I "won" something last night with PWCC (I never liked the word "won" for an auction--it's not like I am getting something free, I am paying a lot for this little piece of cardboard!).

The listed cost in the email and invoice were the same.

It did default to vault but it was pretty clear about that and easy to click a button to send to my house. Shipping was $5 on a ~$400 purchase. So perhaps they have fixed some of the issues (at least related to these logistics, I realize that there are bigger issues!).

The auction ended at almost exactly the price I would have expected for a PWCC eBay auction, for whatever that's worth.

sb1 · #10 10-25-2021, 03:18 PM

Quote:

Originally Posted by Tabe

That...is stupid.

You'd think they'd be eager to make you happy so your first experience on their new platform is a positive one.

Well they did try to be helpful and told me I "should have paid attention" when checking out....

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