My Experience With eBay's Authentication Service

[Buythatcard]

I can live with the fact that I might have not described the card to eBays standards. I was under the assumption that eBay thought the card was not authentic. It was never explained to me. Atleast tell me exactly what I did wrong.

At the time of the listing, I was not even aware of this new service that was forced upon us. When I finally looked it up, it said that any card valued over $500 would automatically be submitted to their authenticators.

Two nights ago, I sold a card for $472 and saw that it was getting sent to the authenticator. I thought to myself why is it getting sent if the value is below $500? When I researched for the answer, I saw that they now automatically authenticate the card if value is $375 or higher.

There is no reason for me to be confused about how this works. eBay made no effort to relay that info to me. I can't speak for other Sellers. I have done a fair amount of business on eBay over the past 19 years and would think that they would treat me as a valued Seller and let me know about these changes.

[bobbyw8469]

This just reinforces my idea that I don't want to sell high dollar cards on Ebay. Lee?? Scott? Are you paying attention??

[ValKehl]

Originally Posted by bobbyw8469

This just reinforces my idea that I don't want to sell high dollar cards on Ebay. Lee?? Scott? Are you paying attention??

+1. I rarely list cards on eBay that I think will sell for more than $100-$125. I give cards worth more than this to certain, very-reputable auction houses.

[D. Bergin]

Just a heads up. Sold a Boxing Cabinet Card on Ebay. I listed it in the Trading Card section, because I thought that was the best audience for it.

I was happy with the result.

It went for high enough of a price, it had to be shipped to the Authentication program, before going to the buyer.

I figured they could authenticate a simple Cabinet card.

Just got this message back from them:

We wanted to let you know that your item is on the way to your buyer, but unfortunately we can’t provide our Authenticity Guarantee. The item was miscategorized in your listing and isn’t eligible for this service. This may be disappointing for your buyer, so we recommend you check the item category on any of your other listings to help make sure this doesn’t happen again.

In the meantime, we’ll notify your buyer and let them know their order is on the way. If you have any questions or concerns, just get in touch. We’re here to help.

Thanks for being part of the eBay community.

They are sending it on anyways, so not a big deal...just a heads up they are not "Authenticating" Cabinet cards...but if you list in the Trading cards section it will still have to go through that extra layer of service to get where it's going.

I know technically I could have listed in the "Memorabilia - Photographs" section, but thought that would be counter-intuitive to getting a strong price and reaching the right bidders.

This is assuming, I'm guessing at the exact reason they rejected it from their program. Could be something else for all I know. Ebay's not known for being the most transparent company in the world.

[Exhibitman]

Originally Posted by D. Bergin

Just a heads up. Sold a Boxing Cabinet Card on Ebay. I listed it in the Trading Card section, because I thought that was the best audience for it.

I was happy with the result.

It went for high enough of a price, it had to be shipped to the Authentication program, before going to the buyer.

I figured they could authenticate a simple Cabinet card.

Just got this message back from them:



They are sending it on anyways, so not a big deal...just a heads up they are not "Authenticating" Cabinet cards...but if you list in the Trading cards section it will still have to go through that extra layer of service to get where it's going.

I know technically I could have listed in the "Memorabilia - Photographs" section, but thought that would be counter-intuitive to getting a strong price and reaching the right bidders.

This is assuming, I'm guessing at the exact reason they rejected it from their program. Could be something else for all I know. Ebay's not known for being the most transparent company in the world.

That's the Choynski cabinet, I assume. The buyer of the other one of the two that were up last week reached out to me for reassurance that the one Gary was selling was OK. It was. Yours looks great too; I actually wanted to bid but my snipe didn't go off since it had already exceeded my ceiling. Happy to vouch for you if it is an issue.

[JustinD]

I believe that CGC is neither skilled enough or prepared to the meet the needs of what they agreed to for this service. I have serious doubts as to it’s usefulness.

[painthistorian]

as of 4-20-2022- RE: E BAY
The required authentication threshold now is $250, any raw card that sells over $250 , even if the buyer won 4 other cards under $250 and one over $250, and wants all 5 in combined shipping, there is no more combined shipping on that level. The card must be shipped alone to CSG even if the buyer is in your state, it goes to Florida and at an additional shipping fee to the buyer that the seller is responsible for that fee if CSG does not agree on grade specifics, not just authenticity as the program was introduced to do.

If the buyer wants to opt out or lives in same state, it does not matter, e bay wants you to bypass customer wishes, and its unfair and ridiculous even if the card is blatantly not a reprint or fake. If an item does not pass inspection, and card is original and stated as numerically gradeable but they do not agree about the stated grade opinion, due to a wax stain, centering or reverse discoloration, or even a hidden wrinkle, now it does not matter, they are now rejecting any card they deem differently without letting buyer or seller know why specifically unless you call them. Unfortunately, its implied to novice or even veteran buyers that the card is NOT AUTHENTIC which is not true.

E bay is now dictating how your card business can be conducted even if you give customers a fair and complete return policy(we give 35 days, unconditional), quality products and great service. Raw card collectors will see extended delays and less vendors that wish to endure this hassle and that is unfortunate.

[Flintboy]

How are the set breakers going to deal with this? It has to be a monumental headache for the bigger breakers like Morris.

[D. Bergin]

Originally Posted by Exhibitman

That's the Choynski cabinet, I assume. The buyer of the other one of the two that were up last week reached out to me for reassurance that the one Gary was selling was OK. It was. Yours looks great too; I actually wanted to bid but my snipe didn't go off since it had already exceeded my ceiling. Happy to vouch for you if it is an issue.

Thanks Adam, that's the one. I didn't know Gary had a Choynski up to.

Don't think it will be an issue. The winner was a long-time collector and already contacted me about what a pain in the "A", Ebay was being about this.