Goldin Auctions: 3 Months & Still No Pay

[kengoldin]

David
First off let me apologize on behalf of goldin co for your issues.

Please note that Leon texting me yesterday was not the prompting to get this resolved, I merely informed him that finance was already working on it .
While there is no excuse for a payment issue taking this long, there is an explanation.
Goldin has been aggressively pushing Consignors to link their bank account to their consignor account, this way when Auctions close, we can simply send an ACH directly to their bank account, which eliminates the need for paper checks, and is a much much faster method of payment . With the volume of business we do, over 100,000 transactions a year at this point, it is far more efficient to electronically process all payments and a much more efficient way for Consignors to get paid. In David’s case, he did not sign up for ACH.
The item in question closed for bidding on June 5. Admittedly in this case the buyer was very slow to pay which delayed payment, and payment by check then was slower than an ACH would have been. A check was sent July 29th to David. What David has not mentioned is he lives in Canada, and moved between the time he consigned his lot to goldin and when it was sold, therefore the address on the consignment contract and the address the check was mailed to, is different than where he is currently living. David has informed steve Lucas , his CD , that he moved August 8th, and had informed CS of this move. I am disappointed CS did not get this info to finance so payment address could have been updated, but that is for an internal discussion at goldin. Once again, I hate snail mail, and I assume to Canada from USA it is much worse, and this is why we have been aggressively pushing to process all payments electronically so Consignors get paid immediately and we do not use the us mail system.
When goldin re opens on Tuesday. The old check will be cancelled and a new check will be FedEx to his new address we now have.
Again, I am sorry for the delay and the miscommunication from CS. The lot was sold and paid for, and payment was sent, unfortunately to an old address. Irrespective, the payment will be reissued and FedEx Tuesday.

[Yoda]

This is why Net54 is just a great resource; its' members support each other in situations like this. And I thought Ken's response was measured, thorough and solves the problem.

[chriskim]

Originally Posted by kengoldin

David
First off let me apologize on behalf of goldin co for your issues.

Please note that Leon texting me yesterday was not the prompting to get this resolved, I merely informed him that finance was already working on it .
While there is no excuse for a payment issue taking this long, there is an explanation.
Goldin has been aggressively pushing Consignors to link their bank account to their consignor account, this way when Auctions close, we can simply send an ACH directly to their bank account, which eliminates the need for paper checks, and is a much much faster method of payment . With the volume of business we do, over 100,000 transactions a year at this point, it is far more efficient to electronically process all payments and a much more efficient way for Consignors to get paid. In David’s case, he did not sign up for ACH.
The item in question closed for bidding on June 5. Admittedly in this case the buyer was very slow to pay which delayed payment, and payment by check then was slower than an ACH would have been. A check was sent July 29th to David. What David has not mentioned is he lives in Canada, and moved between the time he consigned his lot to goldin and when it was sold, therefore the address on the consignment contract and the address the check was mailed to, is different than where he is currently living. David has informed steve Lucas , his CD , that he moved August 8th, and had informed CS of this move. I am disappointed CS did not get this info to finance so payment address could have been updated, but that is for an internal discussion at goldin. Once again, I hate snail mail, and I assume to Canada from USA it is much worse, and this is why we have been aggressively pushing to process all payments electronically so Consignors get paid immediately and we do not use the us mail system.
When goldin re opens on Tuesday. The old check will be cancelled and a new check will be FedEx to his new address we now have.
Again, I am sorry for the delay and the miscommunication from CS. The lot was sold and paid for, and payment was sent, unfortunately to an old address. Irrespective, the payment will be reissued and FedEx Tuesday.

Great response Ken! Thank you!

It looks like someone tried to throw Goldin under the bus...... how come it wasn't even mentioned someone is based in Canada and also moved in the first place? OMG!!!

[Jim65]

Originally Posted by chriskim

It looks like someone tried to throw Goldin under the bus...... how come it wasn't even mentioned someone is based in Canada and also moved in the first place? OMG!!!

Very important facts to just leave out. Thats why I always read these types of thread with a grain of salt.

Ken handled this perfectly.

[NYYFan63]

Originally Posted by Jim65

Very important facts to just leave out. Thats why I always read these types of thread with a grain of salt.

Ken handled this perfectly.

Agree


Sent from my iPhone using Tapatalk

[Directly]

Yep, I used to go the mail processing route when drawing money from a account, took 20 Days to be processed to receive a check in the mail. Then was advised to set up a ACH which is fast and efficient , now just 3 days to hit my account!

[boysblue]

Thank you, Ken. I appreciate your personal involvement in resolving things. While I can certainly see the merits of an ACH, unfortunately setting up a bank account link holds little appeal to me. Too old school, I guess.

---------------------------------------

Chris, I strongly disagree that I was trying to throw Goldin Auctions under the bus. As Ken wrote, David "informed CS of this move. I am disappointed CS did not get this info to finance so payment address could have been updated."

I did inform Goldin's Customer Service more than once of my new address. They assured me the change had been passed on to the appropriate department. And Canada is not that far away, is it? Though our postal service sometimes leaves plenty to be desired

Anyway, thanks to Leon, Ken and others for their input and help.

[nwobhm]

Originally Posted by kengoldin

What David has not mentioned is he lives in Canada, and moved between the time he consigned his lot to goldin and when it was sold, therefore the address on the consignment contract and the address the check was mailed to, is different than where he is currently living. David has informed steve Lucas , his CD , that he moved August 8th, and had informed CS of this move. I am disappointed CS did not get this info to finance so payment address could have been updated, but that is for an internal discussion at goldin. Once again, I hate snail mail, and I assume to Canada from USA it is much worse, and this is why we have been aggressively pushing to process all payments electronically so Consignors get paid immediately and we do not use the us mail system.
When goldin re opens on Tuesday. The old check will be cancelled and a new check will be FedEx to his new address we now have.

Am I reading this correctly? They had the correct address all along…. Failed to communicate in house, mailed to wrong address.

Then proceed to make customer wait until Tuesday to begin the remedy?

Correct?



How about this:

We really screwed up here and I just arrived at my office to cancel/resubmit a new check that will be on the way the moment FedEx Overnight opens Monday morning or if I can’t get it going due to the Holiday it will be put in a drop box for earliest Tuesday shipment.

[mrreality68]

Wow good to know about link my account to them when I consign(if I ever do since I do not like to sell). But still good to know

And looks like Ken and his time was responsive

[babraham]

Originally Posted by nwobhm

How about this:

We really screwed up here and I just arrived at my office to cancel/resubmit a new check that will be on the way the moment FedEx Overnight opens Monday morning or if I can’t get it going due to the Holiday it will be put in a drop box for earliest Tuesday shipment.

That all might be difficult on a long holiday weekend when banks and the shipping services are all closed.

I think that Ken's response was appropriate.

Plus, the OP has been waiting 3 months already, what's another day?