Wow psa blowing away competitors

[Snapolit1]

Originally Posted by rats60

PSA is grading 1.083 million cards because the have the capacity to. They have invested in their business so they can grade that many cards because the demand is there. I don't see that changing in the near term. Their bulk pricing is 18, it was 10 with specials at 8 before the pandemic. There are people holding cards waiting for PSA's pricing to go lower. PSA will continue to adjust their prices to keep operating at these levels.

Kind of surprised some private equity people haven't swooped in and bought SGC, poured money into it, and turned it into a real company. Where someone actually does normal things you'd expect from a business, like, you know, answer the fukkin phone.

[Rad_Hazard]

I'm not surprised that PSA outsells SGC, but SGC is just leagues better than PSA in my opinion. Lightning fast turnaround and the cases are much more aesthetic.

[jchcollins]

Originally Posted by Rad_Hazard

and the cases are much more aesthetic.

The black insert was a good idea, and the contrast makes many cards pop. I will admit I’m not a huge fan of the corner cutouts and “framing mat” concept of securing the cards; they’ve had noted issues with this in the past - both with cards that aren’t held in place tightly enough, and jagged corner cutouts with the potential to damage card edges. For the latter before they fixed the issue, I popped more than a few SGC slabs, cursing under my breath the whole time.

PSA’s enclosure and rail system isn’t perfect, but it’s been less problematic overall than SGC’s gasket insert. All bets are off however, when PSA (frequently recently…) just says screw it, and uses the wrong sized slab alltogether, oftentimes leaving a valuable card floating between rails that are not sized for it.

I think if SGC could find a way to ditch the gasket for rails and still keep the black background contrast, that might be something worth looking into. I will say that even if the gasket is imperfect, SGC’s cards seem to move a lot less naturally in the enclosed space anyway for whatever reason — thus rendering the gasket as less of an issue. At the end of the day it is just a different approach, I suppose. And really just comes down to personal preference.


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[ClementeFanOh]

PSA can have the quantity, I'll take quality every day- that's SGC. PSA needs
to be "too big to fail" in the eyes of many investors. Trent King

[BobC]

Originally Posted by Snapolit1

Kind of surprised some private equity people haven't swooped in and bought SGC, poured money into it, and turned it into a real company. Where someone actually does normal things you'd expect from a business, like, you know, answer the fukkin phone.

I've raised the thought/question before of CSG's parent company doing just that. Then keep SGC for the pre-war/older vintage, and continue with CSG doing the newer vintage and modern stuff, along with all the non-sports cards and stuff.

I thought CSG was supposed to be working on their own Registry as well. If they can get that up and going, and then include SGC in it, can see that have a positive effect on both of them going forward.

[BCauley]

I see these posts comparing number of cards graded over the previous month frequently enough on social media. It just reminds me of McDonald's and their "billions and billions served" slogan, assuming they still do it.

Sure, they serve a lot more burgers but they're far from the best burgers around.

[bnorth]

Originally Posted by BCauley

I see these posts comparing number of cards graded over the previous month frequently enough on social media. It just reminds me of McDonald's and their "billions and billions served" slogan, assuming they still do it.

Sure, they serve a lot more burgers but they're far from the best burgers around.

That is a great comparison.

They also both regularly get your order wrong.

[steve B]

Originally Posted by Snapolit1

Kind of surprised some private equity people haven't swooped in and bought SGC, poured money into it, and turned it into a real company. Where someone actually does normal things you'd expect from a business, like, you know, answer the fukkin phone.

I can only imagine trying to explain a finer point of something about cards to a guy in a call center somewhere....

I haven't had an acceptable call to a large company in years, between the outright lies and willful lack of understanding anything.

I've told a couple they should rename it to the "customer disservice" department.

[Peter_Spaeth]

Originally Posted by steve B

I can only imagine trying to explain a finer point of something about cards to a guy in a call center somewhere....

I haven't had an acceptable call to a large company in years, between the outright lies and willful lack of understanding anything.

I've told a couple they should rename it to the "customer disservice" department.

I wanted to contact Toyota customer service the other day and they've shut down the email option, you literally cannot email them. And the phone option is a menu tree cluster fork that you can't bypass by saying representative or customer service.

You know who is actually good now IMO is ebay, very easy to reach on the phone.

[painthistorian]

Any company that refuses to answer a phone call for customer service, I will not transact with that company anymore no matter how much I liked them in the past. It does not matter the product or service, whether is autos or cable service
, baseball cards or anything else, dont support companies that do not even allow you to speak to them.
SGC made a huge mistake not allowing phone inquiries, no calls after Covid became a lame excuse.

[icurnmedic]

Originally Posted by painthistorian

Any company that refuses to answer a phone call for customer service, I will not transact with that company anymore no matter how much I liked them in the past. It does not matter the product or service, whether is autos or cable service
, baseball cards or anything else, dont support companies that do not even allow you to speak to them.
SGC made a huge mistake not allowing phone inquiries, no calls after Covid became a lame excuse.

Yep , pretty much sums it up for me as well.

[Lorewalker]

Originally Posted by painthistorian

Any company that refuses to answer a phone call for customer service, I will not transact with that company anymore no matter how much I liked them in the past. It does not matter the product or service, whether is autos or cable service
, baseball cards or anything else, dont support companies that do not even allow you to speak to them.
SGC made a huge mistake not allowing phone inquiries, no calls after Covid became a lame excuse.

And at PSA you will be #43 in the queue by 7:30AM PST M-F and by 8 you can try your call tomorrow. Both companies blow on so many different levels. Hasn't SGC handed out their email addresses? I thought they had at one time and were always great with replying.

[bobbyw8469]

Originally Posted by Lorewalker

And at PSA you will be #43 in the queue by 7:30AM PST M-F and by 8 you can try your call tomorrow. Both companies blow on so many different levels. Hasn't SGC handed out their email addresses? I thought they had at one time and were always great with replying.

A human being for customer service would be nice. What happened to Earl??

[Lorewalker]

Originally Posted by bobbyw8469

A human being for customer service would be nice. What happened to Earl??

So email is not good enough? You demand someone pick up the phone?

[brianp-beme]

Originally Posted by Peter_Spaeth

And the phone option is a menu tree cluster fork

I haven't seen it before, and I salute you if you are the person to have come up with ' menu tree cluster fork'...so very appropriate for the looping hell that can be an automated customer service phone situation.

I can almost see a graphic of a phone in the shape of a fork with tines all twisting in knots and curving back on themselves.

Brian

[steve B]

Originally Posted by Peter_Spaeth

I wanted to contact Toyota customer service the other day and they've shut down the email option, you literally cannot email them. And the phone option is a menu tree cluster fork that you can't bypass by saying representative or customer service.

You know who is actually good now IMO is ebay, very easy to reach on the phone.

They've been chasing me about the airbag on my POS Sienna for a while.
They even came out and left a note on the car!
Like WTF, just bring the d*** airbag if you're making the trip.
And while they're at it, some rims that don't leak air down to flat in 2 days because unlike real car companies they haven't figured out that uncoated aluminum and salt water from wintry roads don't mix.

Odd about Ebay, they used to be in the "wait a couple hours if you can even find the secret phone number" club.