PWCC again F'ing up

[Stampsfan]

Originally Posted by 55koufax

I communicated again today with PWCC, first, with an in house CSR, the one who yesterday promised me I would have a new invoice today, with the $40 worth of sales tax they added on removed. The rep acknowledged they had a "glitch" that deleted resale certificates. (Mine had been on account since well before they moved to OR). Well, seems she was either lying to me or totally clueless. Today, she emails me saying I will not get a correct invoice until I fill out new forms and send them a copy of my resale license again. Huh? The polar opposite of what she promised yesterday. What a pain! I then contact my assigned and real PWCC rep. I tell him what the other rep advised yesterday, and how today it is all different and basically "start over" with resale licenses. He never once apologizes to me, and tells me this is a good thing because they switched banks "so that we can loan and advance more money". OMG. I almost puked then and there. Because they switched banks all resale certificates have to be filed again. That sounds like BS. Anyway, this rep could care less about the inconvenience to clients. He could not even grasp how or why it would upset me that they would just willie nillie invoice me with sales tax. I had to explain to him that PWCC should have at the very least contacted me and all their clients B4HAND. An up front honest explanation is beyond them? Bottom line. Most all Net54ers are correct. PWCC is useless. I tried to give them an extra chance, or two. I canceled the invoice and told them sayanora...

This sounds as though someone effed up and the lost a bunch of data. Instead of having their IT contractors work to restore it, they've decided to just have all their clients resend their information and someone will re-enter it.

Poor decision, but something you see often where the client or users are inconvenienced because IT cannot or won't figure out an answer.

Further, the person you were talking with is likely just relaying the information they were given.

[parkplace33]

Collectors can do what they want but I continue to go back to this news story from August 2021:

Trading card marketplace PWCC has been suspended by eBay for "shill bidding" — the practice of artificially boosting the price of an item through dishonest bids.

Why it matters: One of the industry's biggest players getting rocked by scandal could have deleterious effects on the card-collecting hobby, which is built largely on trust.

The backdrop: Trading cards are in the midst of a meteoric rise. The 10 most expensive cards in history have all been sold since last August.

Details: eBay "restricted PWCC's selling privileges" this week, removing more than 71,000 listings from its website.

Shill bidding, explained: The seller enlists friends and family, or uses aliases, to drive the item price higher than it would have gone if a legitimate buyer bid and purchased it.
PWCC denies any wrongdoing, and is weighing all available legal options to fight the accusation. The company did over $200 million in sales on eBay last year alone, per the Action Network.
The big picture: This isn't the first time PWCC has found itself in hot water. It's also the subject of an ongoing FBI investigation stemming from a 2019 "trimming" scandal, which involves doctoring cards to increase their grade, thus inflating their sale price.

That relationship between grading and selling is illustrative of card collecting's biggest risk: it relies on various cogs — producers like Topps, marketplaces like PWCC, grading agencies like PSA — working together in harmony.
If eBay's allegations are true, PWCC could be shunned by the industry. Multiple competitors have already pounced on the chance to wrestle customers away from them.

[RhodeyRhode]

Originally Posted by parkplace33

Collectors can do what they want but I continue to go back to this news story from August 2021:

Trading card marketplace PWCC has been suspended by eBay for "shill bidding" — the practice of artificially boosting the price of an item through dishonest bids.

Why it matters: One of the industry's biggest players getting rocked by scandal could have deleterious effects on the card-collecting hobby, which is built largely on trust.

The backdrop: Trading cards are in the midst of a meteoric rise. The 10 most expensive cards in history have all been sold since last August.

Details: eBay "restricted PWCC's selling privileges" this week, removing more than 71,000 listings from its website.

Shill bidding, explained: The seller enlists friends and family, or uses aliases, to drive the item price higher than it would have gone if a legitimate buyer bid and purchased it.
PWCC denies any wrongdoing, and is weighing all available legal options to fight the accusation. The company did over $200 million in sales on eBay last year alone, per the Action Network.
The big picture: This isn't the first time PWCC has found itself in hot water. It's also the subject of an ongoing FBI investigation stemming from a 2019 "trimming" scandal, which involves doctoring cards to increase their grade, thus inflating their sale price.

That relationship between grading and selling is illustrative of card collecting's biggest risk: it relies on various cogs — producers like Topps, marketplaces like PWCC, grading agencies like PSA — working together in harmony.
If eBay's allegations are true, PWCC could be shunned by the industry. Multiple competitors have already pounced on the chance to wrestle customers away from them.

The thing though is....how many others are doing the same thing?