What would you do ?

[Popcorn]

Originally Posted by pawpawdiv9

Sounds like more questions to ask the buy here...
1- Did the buyer sign for the package??
2-Should be proof of whom signed for it from USPS. RIGHT??
3- Maybe his neighbor got the package, ripped it open not noticing it was not his??
4- Is the buyer asking for a refund/ items missing?

It was picked up at the post from the buyer. They left him a pick up slip and yes he signed for it.

He’s asking for a return/refund saying he never opened it. I asked him if the cards are inside and he said he won’t open to look, just wants to return.

I can tell from the pictures that the clear tape under the register mail tape was cut. So clearly someone looked in the box.

[MichiganMan24]

So annoying. Total jerk behavior. At the end of the day probably not much you can do, but as someone who's sold cards in the past, there's nothing more frustrating than dealing with a customer who wastes your time. Best of luck dealing with it.

[Exhibitman]

Buyer's a liar: unless you are forced to refund (like via eBay) hang tough and tell him to go **** himself. I'd also go to your local post office and start an investigation. They may have images of the package and his signature.

[Eric72]

Originally Posted by Popcorn

It was picked up at the post from the buyer. They left him a pick up slip and yes he signed for it.

He’s asking for a return/refund saying he never opened it. I asked him if the cards are inside and he said he won’t open to look, just wants to return.

I can tell from the pictures that the clear tape under the register mail tape was cut. So clearly someone looked in the box.

He signed for it.

Did he receive it and walk out of the Post Office?

If so, I’m inclined to agree with Adam’s line of thinking. Get the Post Office involved. Oh yeah, and tell the buyer to go pound sand.

[babraham]

Originally Posted by Popcorn

I asked him if the cards are inside and he said he won’t open to look, just wants to return.

[Empty77]

I'm a buyer, not a seller, and so can comment from that perspective and say everything on that buyers side is messed up---it's not even a credible lie. If it had been tampered with before he got it then the clerk at pickup would have needed to deal with it and he never would have signed for it. Makes no sense.

[Exhibitman]

He opened it and now he's trying to steal the content and send it back. What's the eBay name of this assclown? Time to blackball someone.

[Popcorn]

Originally Posted by Empty77

I'm a buyer, not a seller, and so can comment from that perspective and say everything on that buyers side is messed up---it's not even a credible lie. If it had been tampered with before he got it then the clerk at pickup would have needed to deal with it and he never would have signed for it. Makes no sense.

Yes I’m 90-10 the buyer is the one who opened the box. When I asked if the cards were okay he said he’s not touching it and wants a return. Was a very odd and suspicious response. You would think he would refuse the package at the clerks desk if it looked open.

[jayshum]

Did he file a return request yet through eBay? If so, what are they doing? Is eBay still pro buyer no matter what really happened?

[Popcorn]

Originally Posted by jayshum

Did he file a return request yet through eBay? If so, what are they doing? Is eBay still pro buyer no matter what really happened?

We are still going back and forth. Today is the escalation day for eBay to step in. I’m not sure if I should escalate it or wait for him to. I’m talking to two different people i learned yesterday. The guy who bought the cards and his wife. They take turns it looks like communicating.

[jayshum]

Originally Posted by Popcorn

We are still going back and forth. Today is the escalation day for eBay to step in. I’m not sure if I should escalate it or wait for him to. I’m talking to two different people i learned yesterday. The guy who bought the cards and his wife. They take turns it looks like communicating.

That's strange. Any idea why that's happening?

[Eric72]

Originally Posted by Popcorn

We are still going back and forth. Today is the escalation day for eBay to step in. I’m not sure if I should escalate it or wait for him to. I’m talking to two different people i learned yesterday. The guy who bought the cards and his wife. They take turns it looks like communicating.

I'm surprised you haven't contacted eBay already. If it appeared someone were trying to defraud me out of thousands of dollars, I'd be communicating with the platform directly.

I'd also be speaking with the Postmasters at both Post Offices, the one where I mailed it and the one where the individual signed for the package.