O/T eBay standard envelope

CardPadre · #1 01-02-2024, 08:35 AM

Quote:

Originally Posted by Bobmc

FFIW

As a seller, I've used the Ebay Standard Envelope shipping method numerous times during the past 12 months. Successful results for USPS delivery tracking have been considerably less than 100% reliable using this shipping method, leaving the seller at risk for potential refunds and/or less-than-positive feedback due to the occasional lack of documented tracking results.

Well eBay has the whole process insured, so should never get any bad feedback left for delivery or tracking issues. If the buyer claims it didn't arrive, you just refund them and file a claim with eBay's insurer. They will reimburse you pretty much right away. It's very low-risk for sellers.

SSinneDD · #2 01-02-2024, 10:02 AM

Quote:

Originally Posted by CardPadre

Well eBay has the whole process insured, so should never get any bad feedback left for delivery or tracking issues. If the buyer claims it didn't arrive, you just refund them and file a claim with eBay's insurer. They will reimburse you pretty much right away. It's very low-risk for sellers.

Does a PIP claim for an ESE not being delivered, get filed thru ebay (if so, how?) Or through usps?
Recently got a request for a refund on an ese sale. Buyer was refunded (i was actually left neutral feedback) but i have no idea how to file to get my money back.
Thanks in advance

CardPadre · #3 01-02-2024, 10:07 AM

Quote:

Originally Posted by SSinneDD

Does a PIP claim for an ESE not being delivered, get filed thru ebay (if so, how?) Or through usps?
Recently got a request for a refund on an ese sale. Buyer was refunded (i was actually left neutral feedback) but i have no idea how to file to get my money back.
Thanks in advance

It's this link, through eBay. You can almost certainly get that neutral removed if you chat with someone on eBay, I would think. But here's the link and you just have to include some screenshots of the order details and the buyer saying he didn't get it and the tracking number.

https://www.pip-claim.com/PIPClaim/e...reateeBayClaim

SSinneDD · #4 01-02-2024, 11:16 AM

Quote:

Originally Posted by CardPadre

It's this link, through eBay. You can almost certainly get that neutral removed if you chat with someone on eBay, I would think. But here's the link and you just have to include some screenshots of the order details and the buyer saying he didn't get it and the tracking number.

https://www.pip-claim.com/PIPClaim/e...reateeBayClaim

Thank you. Will give that a try.
As far as the neutral being removed, i already tried calling ebay to have them remove it, they will not. Its a sellers responsibility all the way until a card is delivered, even if it's lost by the shipper etc.
**you can request a feedback revision by the buyer - i just let it be - neutral doesn't hurt your feedback % score, only negs do**

Sent from my LM-X220 using Tapatalk

CardPadre · #5 01-02-2024, 11:30 AM

Quote:

Originally Posted by SSinneDD

Thank you. Will give that a try.
As far as the neutral being removed, i already tried calling ebay to have them remove it, they will not. Its a sellers responsibility all the way until a card is delivered, even if it's lost by the shipper etc.
**you can request a feedback revision by the buyer - i just let it be - neutral doesn't hurt your feedback % score, only negs do**

Sent from my LM-X220 using Tapatalk

Yeah, I guess a neutral is just whatever. What is the furthest that item ever showed in the tracking status, was it scanned at some point in the journey or just never appeared in the system?

SSinneDD · #6 01-02-2024, 01:26 PM

Quote:

Originally Posted by CardPadre

Yeah, I guess a neutral is just whatever. What is the furthest that item ever showed in the tracking status, was it scanned at some point in the journey or just never appeared in the system?

Side note- Sorry for hijacking OP thread.

The buyer did wait 2 weeks past delivery date, so I appreciated that.

OCT 11 was last info I got from tracking-

Oct 11, 2023
11:29pm
Origin Processing
SAN FRANCISCO, CA 94188

Oct 11, 2023
10:23pm
In Transit
SAN FRANCISCO, CA 94188

Oct 10, 2023
7:16pm
Tracking number provided

bnorth · #7 01-02-2024, 01:39 PM

Quote:

Originally Posted by SSinneDD

Side note- Sorry for hijacking OP thread.

The buyer did wait 2 weeks past delivery date, so I appreciated that.

OCT 11 was last info I got from tracking-

Oct 11, 2023
11:29pm
Origin Processing
SAN FRANCISCO, CA 94188

Oct 11, 2023
10:23pm
In Transit
SAN FRANCISCO, CA 94188

Oct 10, 2023
7:16pm
Tracking number provided

All added info is way more than welcome.

Don't worry about neutral or even negative feedback. At most maybe 1% of eBayers care about it. It has always been a joke for most. I guarantee if a seller with a feedback of 3 with only 15% being positive. People would line up to bid on a card they are selling if they "need" it.

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