What happens when SGC loses a card?

[UKCardGuy]

Thanks Fred and Tom.

What's frustrating is that after the initial reply from Brent on Tuesday, I've heard nada...nothing. I sent a polite follow up on Wed....no reply. I sent another follow up yesterday...no reply. I sent another email today asking for someone to at least provide the courtesy of an acknowledgement. Not a word yet.

What's worse is that none of the other 9 cards in my submission are progressing while they faff about. It's like my entire submission has fallen into a black hole and SGC won't even answer my emails.

Does anybody have a direct email or phone number for someone more senior at SGC?

On Monday my next step may be to ask the Boca Raton police to step in about a felony theft.

It really shouldn't have to be like this.