I may have to sue Fanatics or Fedex-UPDATED 5/8/25 AT END OF THREAD

[nolemmings]

Originally Posted by Peter_Spaeth

Your Fanatics rep does not seem to understand Fanatics has an unconditional contractual duty to deliver the card to you that has nothing to do with Fed Ex or whether Fed Ex is being difficult or the outcome of a "delivery dispute." If the carrier they chose effed up, that is not your problem legally. Fanatics is a huge business, this claim is a pittance to them. I suggest contacting their chief legal officer: https://www.fanaticsinc.com/gregg-winiarski and/or the CEO of Fanatics Collectibles: https://www.fanaticsinc.com/mike-mahan-1

I would wager that Fanatics' legal department was made aware of this situation fairly early, and that the rep with whom OP is dealing is simply the current face of the company who is not acting on his own.

[Yoda]

Russ should contact his rep and demand that this whole sad episode be brought to the attention of senior management. If a lost/stolen item is worth 40k, then they should be aware of it. The longer it sits unresolved, the less the chance for recovery.

[Peter_Spaeth]

Originally Posted by nolemmings

I would wager that Fanatics' legal department was made aware of this situation fairly early, and that the rep with whom OP is dealing is simply the current face of the company who is not acting on his own.

I would not assume that. The rep could have just asked his supervisor who told him to pressure Fed Ex.

[nolemmings]

Originally Posted by Peter_Spaeth

I would not assume that. The rep could have just asked his supervisor who told him to pressure Fed Ex.

Possibly, but I would be surprised. We may never know but I would not want lower level company representatives making statements or taking actions without my knowledge, potentially binding the company to a position in subsequent legal proceedings that I would not have counseled. But maybe that's just me, and Fanatics' protocols have different thresholds before legal gets involved.

[Peter_Spaeth]

Originally Posted by nolemmings

Possibly, but I would be surprised. We may never know but I would not want lower level company representatives making statements or taking actions without my knowledge, potentially binding the company to a position in subsequent legal proceedings that I would not have counseled. But maybe that's just me, and Fanatics' protocols have different thresholds before legal gets involved.

It's very early. They may ask sales level people to try to work things out before escalating them to management and that's what the rep is trying to do. This is a very substantial company, this ain't Brent and Betsy. There is no reason to believe a 40K delivery dispute has already reached anyone in authority.

[nolemmings]

Originally Posted by Peter_Spaeth

It's very early. They may ask sales level people to try to work things out before escalating them to management and that's what the rep is trying to do. This is a very substantial company. There is no reason to believe a 40K delivery dispute has already reached anyone in authority.

You could be right. Then again, once made aware that their customer has filed a police report and that law enforcement at some point may be making inquiries, I would think that legal is at least notified and kept in the loop.

[ZiggerZagger]

Russ -- good chatting with you a few months back, and like the others I'm gutted for you.

My recent FedEx experience was rough as well:

PSA Reholder submission
-Just over 70k in value
-Sent back to me FedEx Overnight service, and moving through system on 01/09
-Not delivered 01/10. Nor on 01/11, nor 01/12
-Out for delivery on 01/13 and I was home all day, waiting
-No delivery attempt 01/13, but at end of day the driver stated 'delivery attempted, no recipient available', and then uploaded a blacked out photo with her finger over the camera lens to prove a delivery had been attempted
-Customer service of absolutely no help via phone
-01/14 successful delivery of the Overnight service package

Also, PSA has started shipping cards back in poly bags, rather than multiple boxes it seems. The corner of the single box was crunched to heck, but thankfully slabs were spared. Must have taken a direct blow on the corner when dropped on a hard surface.

That said, had a wonderful experience with UPS this week on an Overnight delivery. There you have it

Hoping for the very best possible outcome for you, Russ.
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[Exhibitman]

USPS registered. Period.

[Peter_Spaeth]

Originally Posted by Exhibitman

USPS registered. Period.

Yeah but do people have the patience in this day and age of instant gratification? It just took a card two weeks plus to get to me in Massachusetts from New Mexico.

[Eric72]

Originally Posted by Exhibitman

USPS registered. Period.

^ ^ ^ ^ ^
This

[conor912]

Originally Posted by Exhibitman

USPS registered. Period.

For likely less than the price of shipping and insurance, I’d just buy a plane ticket and pick it up….but the cake is baked.

[Peter_Spaeth]

Originally Posted by conor912

For likely less than the price of shipping and insurance, I’d just buy a plane ticket and pick it up….but the cake is baked.

Registered mail is fairly reasonably priced, no?

[clamendo]

Originally Posted by Exhibitman

USPS registered. Period.

Once I had a registered USPS package opened and tampered with.


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